Class notes
Global Virtual Teams online elective 22/23 Notes
- Course
- Institution
Detailed notes of all lectures
[Show more]
Seller
Follow
lauravanaller
Reviews received
Content preview
Global Virtual TeamsModule 1
In GVT, evidence- based application is critical
Global Virtual Teams: working across teams, different:
- Language
- Culture
- Geographical
- Structural
- Temporal (time zone)
→ temporary, culturally diverse, geographically dispersed and electronically
communicating work groups → bound for common purpose
50% of organisations use GVTs extensively → 79% of knowledge workers
always/frequently work in dispersed teams.
Why GVT:
- Better utilisation of talent
- Staffing flexibility → meet market & employee demands
- Pooling insights for global marketplace understanding & decision making
- Better problem solving & innovation capabilities
Case - Us vs Them
Social categorization = extent to which teams are divided in subgroups, creating
ingroups (a subgroup one in part of) and outgroups (subgroup one is not part of) based
on perceived differences between members
Can create
- dislike/distrust, stereotypes/de-individualize, apply dispositional (vs contextual)
attribution
Faultlines = situation when differences in a team are aligned in a way that makes easy
division in subgroups possible
- Comparative fit
- Normative fit (norms in behaviour)
- Cognitive (knowledge) accessibility
→ power+ status differences
Implications of Us vs Them:
- Reduced identification with team as a whole
, - Lack of trust
- Increased interpersonal conflict
- Lack of cooperation
Mutual knowledge problem = interactants lack a shared understanding of important
information (task, context, attributes, strategies, procedures)
→ essential prerequisite for communication
Implications:
- Reduced info elaboration
- Incomplete info
- Reduced coordination
- biassed/ suboptimal decision making
Type of knowledge:
- Direct knowledge
- Reflected knowledge
Mechanisms through which mutual knowledge is established:
- Direct knowledge ( is created in the course of firsthand experience with
individual)
- Interactional dynamics ( In lieu of direct knowledge, mutual knowledge can be
established through interaction)
, - Category membership ( people make assumptions about others' knowl- edge on
the basis of the social categorizations they apply to them)
GVTs success depends on all team members
Relative roles or structure, hierarchical & shared leadership:
Team performance of teams with high virtuality increases when there are high
structural supports compared to low virtuality teams for which it doesn’t matter
Team design vs Team leadership
, Trust building in GVTs in challenging yet..
Depends on trust types, temporal dynamics, context, homogenous vs heterogenous,
management interventions
Technology is semi at the core of GVT, some caveats (limitations):
- Creating a shared context
- Intentional use of media
- Perceived proximity
Readings + guiding questions:
Cramton 2001 p346-371
This paper examines how the use of communication technologies to support
cooperative work interacts with the problem of establishing mutual knowledge in
teams. It further asks:
1. How does geographic dispersion of team members affect the mutual
knowledge problem?
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller lauravanaller. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $4.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
76658 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now