INF3012S FULL Business Processes Summary (5 Sections)
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Course
INF3012S
Institution
University Of Cape Town (UCT)
All of these notes are a summary of the content in the INF3012S course slides and readers combined.
Important sections that are always asked in tests and exams are marked red with “NB” next to it. The notes also have past exam and test questions at the bottom for consolidation after going t...
Section Scope:
Information System
The Work System
Business Process
Modelling the Value Chain (NB)
The 4 Process Types
Problems and Benefits of the Business Process Approach
Business Process Analyst Competencies
Business Process Change
Business Process Waves (NB)
TYPICAL EXAM QUESTIONS – ALWAYS CASE BASED.
WITHOUT APPLICATION ONLY 50% GIVEN
Lecture 2
1. Why model a business process?
2. Business Process Modelling Languages (BPMLs)
3. Business Process Model & Notation (BPMN)
4. BPMN Tools
5. Modelling Levels
1. BPMN Diagrams:
Section Scope:
Lecture 1 scope:
Definitions: System, information system, work system.
Business Processes: Definition, Vs functional areas and functions, hierarchy and value chain,
classifying, problems and benefits.
BP change: Why change?, the role of IT, the 5 waves.
Lecture 2 scope:
1. Why model business processes?
2. BPMLs
3. BPMN
4. Tools
5. Levels
NB TEST OR EXAM QUESTION: MODEL A VALUE CHAIN, MODEL BUSINESS PROCESSES NB!
Systems thinking: True word system.
W1: Introduction to BP & Change 1
, System: A set of components that are working together
towards a purpose and forming a whole.
Systems exist in an environment. They have boundaries,
inputs, processes, outputs and feedback.
FROM WEEK 4: BP HUMAN FOCUS:
Information System
Has 4 components:
1. Technology
2. Information
3. People/ organisation
4. Business Processes
These 4 components together form an information system.
Definition: The processes and IT that people and organisations use to collect, filter, process, create and
distribute data/ information.
The Work System
The Work System Framework was designed by Steven Alter to help business professionals recognise
and understand IT reliant systems such as business processes in organisations. Activities/ processes
are at the core.
He emphasises that the work being done by the system is the most important thing.
SLIDES: WST replaces the prevailing system-as- technical-artifact perspective with a genuine system
perspective for focusing on IT-reliant systems in organizations. That perspective treats human
participants as part of the systems that generate business results”
System words: enable; transform; perform
W1: Introduction to BP & Change 2
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