Chick-fil-A Certified Trainer Knowledge Test graded A+ already passed!
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Certified Trainer
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Certified Trainer
Chick-fil-A Certified Trainer Knowledge Test graded A+ already passed!how is a team member apron related to food safety?
*team member should avoid touching apron while working with food
*team member should not let soiled apron touch clean dishes
*cooked/ready-to-eat food should not come in conta...
Chick-fil-A Certified Trainer Knowledge Test graded A+ already passed!
how is a team member apron related to food safety? - correct answers*team member should avoid touching apron while working with food
*team member should not let soiled apron touch clean dishes
*cooked/ready-to-eat food should not come in contact with soiled apron
*a loose apron could come in contact with food, and this should be avoided
which of the following statements can correctly be made about team member fingernails? - correct answers*fingernails must not extend beyond fingertips
*false fingernails are not allowed in resturant
*fingernail polish is acceptable only in guest service areas and must be a solid color
-Which of the following statements correctly describes preparing to brew tea? - correct answers*place clean, dry 22 qt container onto brewer base in preparation for brewing tea
- team member should remove from refrigerator only amount of ingredients that can be prepared/assembled within - correct answers30 min
What is create raving fans? - correct answersboth a & b- Chick-fil-A's business strategy,
practives and principles utilized by truett cathy for more than 65 years
-Which of the following statements can correctly be made about Icedream mix? - correct
answers*Pouches of Icedream mix must be chilled for a minimum of 48 hours before use
*Each pouch of Icedream must be shaken before opening it
Shelf life for ingredients and holding time for finished products have been carefully calculated to ensure that guests receive fresh, safe food, so Team Member should always observe these guidelines completely. - correct answerstrue
-Which of the following is something Team Member should never do with towels? (Select all that apply.) - correct answers*Never place towels saturated with dirt or oil into
sanitizer bucket
*Never use a dripping towel -- wring it out first
*Never use disposable towels designated for Restrooms in any other part of Restaurant
*Never re-use towels that have been used on a contaminated surface for other tasks
If guest seeks nutritional information, what resources can Team Member suggest? - correct answers* D. all of the above A. POS printout
B. Printed copy of Chick-fil-A Nutritional Guide
C.Nutritional information available on Chick-fil-A One app
- Chick-fil-A's approach to cleaning is _____. - correct answersDo it right and do it regularly
When you realize that guest has arrived at Restaurant to pick up a mobile order, which of the following questions is appropriate? (Select all that apply.) - correct answers*"Have you already checked in on the Chick-fil-A One app? & *"What is the name on your order?"
- When deciding how to best serve guests, Team Member can observe personal circumstances such as ____. (Select all that apply.) - correct answers*A Is guest carrying a heavy purse or briefcase?
*B Is guest with several small children?
*C Is guest juggling a large package?
*D Is guest walking with a cane?
All breaded chicken contains _____. - correct answersboth milk and eggs
Which of the following is an example of an effective (approved) hair restraint? - correct answersA. Hairnet
B. Visor or hat from TeamStyle collection
C. Chick-fil-A Chef hat
D. Hair accessory which holds back loose hair, and has no jeweled or beaded parts
*E. All of the above
- Which of the following is offered or made available with Waffle Potato Fries? (Select all
that apply.) - correct answers*A. 1 package Dip & Squeeze Ketchup for small and medium fries
*B 2 packages Dip & Squeeze Ketchup for large fries
When order includes multiple beverages and/or desserts in cups (3 or more), it is best to place items into a drink carrier. - correct answerstrue
- For which of the following must Team Member wear clear food service gloves? (Select
all that apply.) - correct answers*A. Removing trash
*B. Covering a gray cut resistant glove
*C. Preparing cooked/ready-to-eat food
*D. Covering a bandaged cut on hand
- Which of the following statements can correctly be made about bacteria in food? (Select all that apply.) - correct answers*A Harmful bacteria multiply rapidly in moist, protein-rich foods
*B Bacteria can grow in food without changing its color, odor or texture *C Team Member can help control bacteria in TCS foods when receiving, storing, preparing, cooking, holding and serving food
Which of the following is an appropriate Team Member statement when processing payment for guest purchase? - correct answersA "Please swipe your card through this terminal."
B "Please hold your device near this terminal to make a payment."
C "The payment terminal is having trouble reading your card. Do you have another form
of payment?"
*D All of the above
-Surface sanitizer wipes should NOT be used on which of the following? (Select all that apply.) - correct answers*A Hands
*B Cutting boards and utensils
*C Hot surfaces like fryers, toasters and grills
*D Tables and chairs in Dining Room
- Which of the following is a practice for transporting food safely? (Select all that apply.) - correct answers*A Never leave food unattended
*B Label all products correctly
*C Transport ready-to-eat foods in separate coolers from raw, uncooked foods
*D Transport raw chicken in a designated cooler that is used only for raw chicken
Which statement correctly describes cleaning hand sinks? - correct answers*both b and
c B Clean hand sinks after each peak sales period and at end of day
C Visually inspect and clean hand sinks throughout the day as needed
If you accidentally contaminate food by coughing or sneezing, what action should you take? - correct answersA Discard contaminated food
B Clean and sanitize utensils and work surfaces
C Wash and sanitize hands
*D All of the above
With mobile orders, which of the following scenarios will need troubleshooting from Team Member? - correct answersA Guest has arrived at Restaurant but Server can't find guest
B Guest arrives at the wrong Restaurant to pick up order
C Guest taps "I'm Here" but gets message they have not yet arrived at Restaurant
D Guest wants to cancel order, either prior to check-in or after check-in
*E All of the above
Which of the following actions helps prevent slips and falls? - correct answersA Wear rubber soled shoes
B Keep slip-resistant floor mats in place
C Promptly pick up any objects on floor that could cause slips
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