This document contains the notes I took into the Unit 14 IT Service Delivery exam. By no means are they perfect but it helped me achieve a merit within the exam. This exam can be particularly hard if your teacher/lecturer is not good at explaining the unit and overloads you with information.
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Hardware requirements
Broadband (LAN for whole school campus)
Multiple computers for staff and students (Computers have to be able to handle industry standard
software)
Printing services (Scanners, photocopiers)
Server(physical or cloud)
Smart boards
Projectors
Maintenance support
Software requirements
Operating systems - Windows 8.1 or later, macOS 10.13 or later
Microsoft Office 2007 or later
Adobe creative cloud
Maintenance support
Data and information requirements
Cloud storages - OneDrive, GoogleDrive, Amazon cloud drive
Remote Backup (Cloud Backup) - Backup computer files so they can be recovered if lost
Avantages - Reduces cost on onsite hardware. No need for huge servers. Data can be backed up in
15 minute intervals meaning in case of disaster data loss is kept at a minimum.
Disadvantages - Recovering huge amounts of data can be very time consuming.
Security - Hardware and software Firewalls
Antivirus software - Norton, Bitdefender
Two factor authentication
Topologies
● The scenario is placed in a school and the most common topology in a school is ring topology
but the most effective topology that should be used is the star topology.
● All computers will be connected to a hub which is then connected to a server.
● In schools the staff members will have more authority than the students so they will have
more administrative privileges compared to the students.
Extend Network
Star topologies are best suited for a school. In this scenario the school will move more students as
time goes on so the networks must increase too for these students.
Adding more hubs/switches connected to the central hub/switch can extend the network.
Remote access
Each student will have a unique log in for both their google drive and cloud. Students will be able to
access their pupil portal and log in too.
Data legislation
GDPR 2018 (General Data Protection Regulation)
Client information. (Pupil information must be protected by the school. Schools generally keep student
records for around 6 years after students have left.)
Computer Misuse Act 1990
Website
Hardware - Web server, Backup server and a database
Software - FTP client to upload files to website
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