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ADM 201 Salesforce Certification | 85 Questions With Complete Solution
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ADM 201 Salesforce Certification | 85 Questions With Complete Solution
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ADM 201 Salesforce Certification | 85 Questions WithComplete Solution
Sales management at Universal Containers needs to display the information listed below on each
account record.
Amount of all closed won opportunities.
Amount of all open opportunities.
Which feature should a system administrator use to meet this requirement?
A) Workflow rules with field updates
B) Calculated columns in the related fields
C) Cross- object formula fields
D) Roll-up summary fields Ans ➡ Roll-up summary fields
What can be modified on standard object fields? (Choose 3)
A) Label
B) Help text
C) Default text
D) Picklist values
E) Field type Ans ➡ Label
Help text
Picklist values
Universal Containers uses a custom field on the account object to capture the account credit
status. The sales team wants to display the account credit status on opportunities.
Which feature should a system administrator use to meet the requirements?
A. Look-up Field
B. Roll-up summary field
C. Workflow field update
D. Cross-object formula field Ans ➡ Cross-object formula field
An opportunity record created with a close date of July 30, meets the criteria of time dependent
workflow rule. The time dependent action is scheduled for July 23.
What happens if the opportunity is edited before July 23 and no longer meets the criteria?
,A) The time dependent action is automatically removed from the queue.
B) The time dependent action is put on hold.
C) The time dependent action will execute on July 30.
D) The time dependent action will execute on July 23. Ans ➡ The time dependent action is
automatically removed from the queue.
Universal Containers has two sales groups; each group has its own unique sales process.
What is the best way to ensure that sales representatives have access to only the stages relevant
to their sales process when working on opportunities?
A. Page layouts
B. Multi-select picklists
C. Record types
D. Roles Ans ➡ Record types
A marketing user needs to create a new campaign, but the New Button is NOT visible from the
campaign home page. The system administrator has verified that the user has the "Create" profile
permission for the campaign object.
How should the system administrator resolve the issue?
A. Add the new button to the page layout using the page layout editor.
B. Select the Marketing User checkbox in the user record.
C. Grant the user "Read" profile permission for the campaign object.
D. Select the "Manage Campaigns" profile permission. Ans ➡ Select the Marketing User
checkbox in the user record.
What can an administrator configure for users on the search results? (3 answers)
A. Filters by which users can narrow down results.
B. Objects included in the search.
C. Fields being searched on for each object.
D. Columns displayed for each object.
E. Number of records displayed for each object. Ans ➡ Fields being searched on for each
object.
Columns displayed for each object.
Number of records displayed for each object.
What user interface setting must be enabled for users to edit records in a list view? (2 answers)
A. Enhanced lists
B. Enhanced page layout editor
C. Inline editing
, D. Enhanced profile list views Ans ➡ Enhanced lists
Inline editing
The support group at Universal Containers wants agents to capture different information for
product support and inquiry cases. In addition, the lifecycle for product support cases should
have more steps than the lifecycle for inquiry cases.
What feature should an administrator use to meet the requirement? (3 answers)
A. Permission sets
B. Field-level security
C. Record types
D. Support processes
E. Page layouts Ans ➡ Record types
Support processes
Page layouts
What type of field allows users to input text, images, and links?
A. Input area
B. Text and Image area
C. Text ares
D. Text area (rich) Ans ➡ Text area (rich)
When case assignment rules are being setup, cases can be assigned to whom? (2 answers)
A. Queue
B. Case Team
C. Contact
D. User Ans ➡ Queue
User
What should an administrator consider when setting up case feed?
A. Case feed replaces the standard case detail page by default.
B. The Use Case Feed permission is automatically active for all profiles.
C. Case feed requires the Service Cloud User feature license.
D. Chatter Feed tracking must be enabled for the case object. Ans ➡ Chatter Feed tracking
must be enabled for the case object.
What type of record access can an administrator grant? (2 answers)
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