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Unit 12: IT Technical Support and Management - 2023 - Assignment 3 (Learning Aim C) (All Criterias Met) $9.26   Add to cart

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Unit 12: IT Technical Support and Management - 2023 - Assignment 3 (Learning Aim C) (All Criterias Met)

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2023 - This essay covers DISTINCTION level work for Unit 12: IT Technical Support and Management - Assignment 3 - Learning Aim C. To complete your assingment in the quickest time use the NAVIGATION PANE in Word to follow my layout in order to achieve any grade. (Pass, Merit & Distinction) Al...

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  • October 8, 2022
  • March 4, 2023
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Joshua Hall Assignment 3 – Learning Aim C Unit 12 – 2023



Table of Contents

Unit 12 – IT Technical Support – Assignment 3......................................................................................2

Introduction...........................................................................................................................................2

Incident Response.................................................................................................................................2

Disaster Recovery..................................................................................................................................4

Disaster Recovery Plan......................................................................................................................4

Incident Recovery..................................................................................................................................5

Incident Recover Plan........................................................................................................................5

Capacity Planning..................................................................................................................................7

System Capacity.................................................................................................................................7

Capacity Planning...............................................................................................................................8

Sustainability and Environmental Waste Planning................................................................................8

Ergonomics............................................................................................................................................9

Network Diagram.................................................................................................................................10

Evaluation............................................................................................................................................10




1|Page

, Joshua Hall Assignment 3 – Learning Aim C Unit 12 – 2023



Unit 12 – IT Technical Support – Assignment 3


Introduction

As an IT Technician, I've been employed by a company that specialises in computer repair. As a result

of this, my manager is now providing local businesses with outsourced IT support and management

services. The clients have asked me to create a support plan for one of their clients. For a start-up

company that operates an online business, I will need to put together a support plan. The online

elements are managed by an internet provider located offsite and have shown adequate

preparation. The company plans to have between 25 and 30 employees, all of whom will have

desktop computers, and the senior staff will also have tablet computers that will be connected to

the company LAN via Wi-Fi, allowing them to share data and connect to the Internet via the

company network. To meet this requirement, we will need three black and white and two colour

printers, all of which will be shared.


Incident Response

Having a CIRT (Computer Incident Response Team) that understands IT and can respond

appropriately to an incident in line with the IRP (Incident Response Plan) as outlined below is

preferable when starting an incident response plan. Due to the fact that there is no way for me to

predict all of the possible incidents that may occur within the company environment, I will only be

able to provide basic incidents and solutions. Therefore, I'm going to outline how to deal with

incidents and give a few examples that will help the CIRT Team apply the plan in a workplace

environment, and on that basis the CIRT Team should respond to any incident with system that

performs well.


1. Preparation – The first stage within an IRP is preparation. This stage is not just about

preparing the IT staff on how to act if an incident occurs, however this stage also includes


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