In the event you need to use a paper Scope of Appointment (SOA) form, it must be completed____ hosting the sales presentation. - ANSWER Prior to Agents can use the Materials Portal to order sales m aterials and track shipment - ANSWER True Agents may be terminated for cause if they fail to comply w...
WellCare 2020 Questions and Answers
In the event you need to use a paper Scope of Appointment (SOA) form, it must be
completed____ hosting the sales presentation. Correct Answer: Prior to
Agents can use the Materials Portal to order sales materials and track shipment
Correct Answer: True
Agents may be terminated for cause if they fail to comply with a compliance
investigation, encourage others to avoid the compliance interview process or fail to
provide truthful or complete information Correct Answer: True
If a paper Scope of Appointment (SOA) form was used to capture SOA, and your
appointment turns into an application for enrollment, which mandatory action is
true? Correct Answer: Fax it into WellCare along with the paper application.
A call to the Application Verification Line (VAL) is required for whihc type of
application Correct Answer: Agent-Assisted Online Enrollment Application Tool
Which of the following are agents permitted to do when using the Personal URL
(PURL) Correct Answer: None of these
What is the application tracker in Agent Connect used for? Correct Answer:
Tracking submitted applications
A scope of Appointment (SOA) is required if benefits are going to be discussed
prior to a beneficiary enrolling on their own via your Personalized URL (PURL)
Correct Answer: True
WellCare accepts Scopes of Appointment (SOA) in which of the following
methods? Correct Answer: Mobile App
Telephonic (AVL)
Paper
Which of the following takes place when using the personalized application page
while faxing paper applications? (Select all that apply) Correct Answer: - The bar
code is linked with your agent ID and certification status.
- The personalized application page must be the final page of every fazed
application submission.
, - An auto-generated email will be sent within five minutes of the completed fax
transmission.
- The bar code on the the page will be scanned as the application connects with
WellCare systems.
AHIP satisfies CMS requirements for which of the following? (select all that
apply) Correct Answer: Compliance
Fraud
Waste & Abuse
Applications can be tracked from start to finish within your Agent Connect portal.
Correct Answer: True
Inquiries are not grievances because they do not express dissatisfaction. Correct
Answer: True
The Mobile Scope of Appointment (SOA) & Enrollment platform enables agents
to capture/store SOA and complete/submit an enrollment application. Correct
Answer: True
Which of the following are examples of potential disciplinary actions that could be
issues against an agent? ( Select all that apply) Correct Answer: Verbal coaching
Monitoring action plan
Termination not for cause
Written warning
One way for you, an agent, to help WellCare with maintaining a high Star Rating is
to encourage your members to complete the HRA in a timely fashion Correct
Answer: True
You may advertise using the WellCare name and/or logo without prior approval
from WellCare Correct Answer: False
The Personalized URL (PURL) can be used to enroll beneficiaires into a WellCare
plan when you are in the home Correct Answer: False
Which of the following is/are the benefits of the Appointment Verification Line
(AVL) via a phone call with the beneficiary? (Select all that apply) Correct
Answer: AVL telephonically records SOA via a phone call with the beneficiary
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