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WGU C215 Operations Management PVDC Final Exam Questions and Answers Graded A $9.49   Add to cart

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WGU C215 Operations Management PVDC Final Exam Questions and Answers Graded A

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WGU C215 Operations Management PVDC Final Exam Questions and Answers Graded A Which definition is used for quality, evaluates how well a product performs its intended function? Fitness for use 14 points for quality improvement Which total quality management (TQM) process was developed to stress m...

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  • September 11, 2022
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  • 2022/2023
  • Exam (elaborations)
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  • WGU C215
  • WGU C215

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WGU C215 Operations Management PVDC Final Exam Questions and Answers Graded A Which definition is used for quality, evaluates ho w well a product performs its intended function? ✔✔Fitness for use 14 points for quality improvement ✔✔Which total quality management (TQM) process was developed to stress management's responsibility for quality? ISO 9000 ✔✔Set of international standards on quality management and quality assurance, critical to international business -TQM process consists of 13 published standards and guidelines -Like when joint commission shows up at the hospitals Checklist ✔✔A list of common defects and the number of observed occurrences of these defects. scatter diagram ✔✔a plot of two variables showing whether they are related Control Chart ✔✔A graph that shows whether a sample of data falls within the common o r normal range of variation. mean ✔✔A statistical measure of central tendency, or average, based on dividing a total by the number of individual cases. assignable causes of variation ✔✔-Causes can be identified and eliminated -e.g. poor employee training , worn tool, machine needing repair common causes or random ✔✔Stuff you cannot identify -Random causes that we cannot identify, unavoidable Cpk measures ✔✔How close one is to a target and how consistent one is with the average performance. -How closely i t measures Six Sigma ✔✔Technical tolls and people involvement The empirical rule, 3 standard deviations. This is 3 sigma's. 6 sigmas and you are almost at 100% DMAIC DMAIC (Define, Measure, Analyze, Improve, Control) ✔✔a six sigma process that outlines t he steps that should be followed to improve an existing business process define stage ✔✔includes the voice of the customer and value stream Job Design ✔✔It does not have anything to do with people. -The process by which managers decide how to divide tasks into specific jobs waiting time ✔✔-Screen patients and fast track those with minor ailments -amount of time a process has been waiting in the ready queue Service location decisions ✔✔-proximity to customers -Quality of life issues proximity to customers ✔✔-key factor of a location analysis for a service company -if you need to have a car repaired, you wont drive too far. Capacity Planning ✔✔Hospital - Capacity is beds and output is the patients. I f you have 1 pt for 2 days and one for 3 days. The output is how many patients and not how many beds we have. capacity utilization ✔✔are you using more workers and what are your resources? Measures how much of the available capacity is actually being used . Measures effectiveness. Capacity Focus ✔✔facilities that are small, specialized, and focused on a narrow set of objectives. effective capacity ✔✔ capacity measurement at the best operating level ✔✔when the average unit cost is minimized center of gra vity approach ✔✔an approach for locating a single facility that minimizes the distance to existing facilities. -use the breakeven analysis -how many units needed to manufacture to breakeven. break -even analysis ✔✔the process of determining the number of units a firm must sell to cover all costs. Considers fixed costs, variable costs.eg Fed EX is in Tennessee so it will be in the middle repetitive process ✔✔classic assembly line. A line process, a continuous process. Project Process ✔✔make a one -at-a-time product exactly to customer specifications, expensive. Like an automobile collision shop that does body and engine repair as well as custom vehicle paint job. Batch Process ✔✔a process in which goods or services are produced in groups (batches) and not in a continuous stream eg. auto shop offers body repair, engine repair, and custom vehicle paint options

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