USPS Exam 421 Window Clerk Practice Exam 1. USPS Mission: Provide, trusted, affordable, universal 2. 24-Hour Clock: Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. 3. Delivery Methods: Planes, trucks, cars, boats, bicycles, snow mobiles, mules. 4. APC: Automated Postal Centers 5. Automated Postal Centers: Self-serve kiosks, commercial retail outlets, banks, ATMs. 6. Mail Arrival Profile: Determines operational startup & staffing. 7. CET: Critical Entry Time 8. Clearance Time: Mail is cleared for dispatch. 9. 18:00: Carriers in from street. 10. 20:00: 80% of collection mail should be cancelled at the P&DC. 11. 23:00: Out of primary processing. 12. 24:00: Secondary Operations Complete 13. 04:00 -09:00: Distribute to DDC/DDU 14. 07:00: 100% of DPS 2nd pass complete. 15. Core Responsibility: Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, pro- tects privacy. 16. PolicyNet: Online resource to find handbooks, manuals, publications. 17. Directives: Policies, Procedures, Regulations - Effects in four ways: productiv - ity, revenue, legal liability, customer service. 18. DMM: Domestic Mail Manual 19. Domestic Mail Manual: DMM - Policies, procedures and regulatins for domes - tic mail. Information on extra services, postage prices, mail classes. 20. IMM: International Mail Manual 21. International Mail Manual: IMM - Mailing conditions for each country, also includes a list of countries. 22. ASM: Adminstrative Support Manual
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