HR MANAGEMENT QUIZES QUESTIONS AND ANSWERS ....100% CORRECT
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Course
HR MANAGEMENT
Institution
HR MANAGEMENT
d. Provide opportunities to practice skills
e. Management should actively support training
51. When should evaluation of a training program occur?
a. Before the training program takes place
b. During validation of the training program
c. While training is occurring
d. After training has occur...
HR MANAGEMENT QUIZES
Q&A – based on online activities from:
Dessler, G., and Cole, N. (2010). Human Resources Management in Canada: Canadian
11th Edition. Toronto: Pearson Canada Inc.
Orientation and Training
1. A well developed orientation program offers all of the following benefits to the employer
except:
a. Fewer grievances
b. Fewer employees are needed
c. Increased morale
d. Lower health claims
e. Lower turnover of employees
2. Socialization is best described by which of the following phrases?
a. A process of instilling attitudes, values, and patterns of behaviour in the new
employee
b. A process to learn how to use common equipment in the workplace
c. A training process
d. An opportunity to get to know colleagues
e. A process aimed to giving the new employee a better idea of the organization’s
competitive position
3. Bob has just started working with wonder corp. and has just spend the day with Jan, a
very disgruntled employee at wonder. Bob now wonders if he should quit and take an
offer from another company. What could wonder corp have done to address this
issue?
a. Isolated bob from disgruntled employees.
b. Train jan to a greater extent
c. Institute a well-developed orientation program
d. Fired jan before hiring bob
e. Hired someone who would be more loyal than bob.
4. The training program for janitorial employees at Safeco requires a grade 12 reading level
although the job itself requires only a grade 5 reading level. Joseph, whose fourth
language is English, has performed very poorly on the training program due to reading
level. Based on this, what is the most likely conclusion?
a. Joseph will be unsatisfied in the job
b. Joseph has been subjected to discrimination due to the program design
c. Joseph doesn’t have the skills to do the job
d. Joseph has been appropriately screened based on ability
e. The question provides insufficient information to answer.
5. Which of the following is not a requirement for a training manager today?
a. An understanding of learning styles
b. The ability to speak the language of business
c. An ability to perform the task that is being trained for
, d. An ability to demonstrate training as an investment
e. An understanding of the organization’s business.
6. Mike has a kinaesthetic learning style. Which of the following would be a more effective
learning situation for Mike?
a. Interactive internet
b. A role play that involves sitting at a table
c. A physical task that can be practiced
d. A lecture
e. Video presentation
7. In order to most effectively transfer new skills from the learning situation to the job,
which of the following courses of action would be most appropriate?
a. Have trainees spend time in the actual work situation
b. Maximize the similarity between the training situation and the work situation
c. Always teach the trainees theory before the practical aspect of the job.
d. On-the-job training is always the best training situation
e. Trainers should come directly from the job site.
8. Which of the following is a step in the training needs analysis?
a. Cost analysis
b. Employee analysis
c. Training effectively analysis
d. Motivation analysis
e. Task analysis
9. What is the difference between task analysis and performance analysis?
a. Task and performance are the same thing
b. Performance analysis must be done before task analysis
c. Performance analysisi deals with thte job, thask analysis delas with the person
doing the job.
d. Task analysis looks at the task and performance analysis looks at the person in the
job
e. Task analysis deals only with newly designed jobs.
10. Distinguishing between the employee’s ability to do a task and his willingness to do
a task is part of what element of the training process?
a. Evaluation
b. Task analysis
c. Employee analysis
d. Performance analysis
e. Motivation analysis
11. Which of the following issues could be addressed through training?
a. Bob does not like to do his job
b. Bob does not know how to do his job
c. Bob does not want to do his job
d. Bob does not understand why he should do his job
e. Bob does not do his job because he gets paid less that his friend sam.
12. Which of the following is not a benefit of on-the-job training?
a. Trainees learn by actually doing the job
b. Trainees learn while producing
, c. Trainees can make errors in low-cost environment
d. It is inexpensive
e. Trainees get quick feedback on their performance
13. Which of the following statements would best describe job instruction training?
a. An informal learning situation in industry
b. Training people how to train others
c. It is the most widely used from of training in Canada
d. A combination of classroom and on-the-job training
e. A step-by-step process to teach a logical sequence in a process.
14. Yolanda wants to do some carpentry work in her house but she has not done it before.
Which of the following would be most effective in training Yolanda to do carpentry
work in her home?
a. Computer-based training
b. Programmed learning on the computer
c. A lecture in a classroom
d. Videotape illustrating in steps how to complete each step
e. There is not one preferred way of educating Yolanda
15. What is the major difference between apprenticeship training and on-the-job training?
a. Apprentices learn in a combination of classroom and OJT
b. Apprentices have to stay with one employer for several years, OJT learners do not
c. Apprentices are only in the trades, OJT learners are not
d. Apprentices are not paid, OJT learners are
e. Apprentices and OJT are the same
16. Hussein, a trainer with the Vancouver police department, has to provide a large amount
of knowledge regarding the criminal code to large groups of trainees in a relatively short
period of time. Which of the following training techniques would you recommend to
Hussein?
a. Apprenticeship training
b. Simulation
c. Job-instruction training
d. Classroom training
e. On-the-job training
17. Which of the following is not an advantage of online training?
a. Online training allows adults to learn when they want
b. Online training can be used globally
c. Online training can be accessed by people who have limited time
d. Online training is less expensive than classroom instruction
e. Online training can easily be changed.
18. Mariam wishes to train a large number of people who are located throughout a large city.
The training requires that learners interact with each other. Which of the following
would be most appropriate?
a. Videoconferencing
b. Vestibule or simulation training supplemented by on-the-job training
c. Online training supplemented by some classroom sessions
d. Classroom training, only to permit interaction
e. Apprenticeship.
, 19. Which of the following would be a purpose of validation of a training program?
a. The trainer can determinate if the trainees are ready for training
b. The trainer can determinate if the task analysis was done correctly
c. The trainer can determinate whether or not the desired improvement in skill result
from the training
d. The true cost of training is determined
e. All of these are purposes of validation of a training program
20. Juan had recently attended a training session. He found that he could not understand the
training manual and the classroom session was not relevant to him. In talking with other
participants, he found that all of them had the same opinion. What could the trainer
have done to have avoided this situation?
a. The trainer should have done a better task analysis
b. The trainer should not change, trainees always complain
c. The trainer should have used online training
d. The trainer should asked the trainees what they wanted to learn
e. The trainer should have validated the training program.
21. Which of the following would be a purpose of a train-the-trainer workshop?
a. The trainer can learn innovative new ways to present content
b. The trainer can gain a greater understanding of the trainees
c. The trainer can learn about the company running the training
d. The trainer can become familiar with the training location
e. All these are purposes of a train-the-trainer workshop.
22. Which of the following is likely result of validation of a training program?
a. The validation will be the same as the rest of the training program
b. The trainees in the validation will learn more than others
c. The trainees in the validation will get more attention that others
d. The program will be revised to increase effectiveness
e. The trainees in the validation will feel manipulated.
23. What is the difference between evaluation of training and validation of training?
a. Evaluation determines if training can be improved before it is offered,
validation is after it is offered
b. Validation is determining if the right training is offered to the right trainees
c. Validation is transfer of training, evaluation is not
d. Validation and evaluation are different terms for the same thing
e. Evaluation is determining if training objectives have been met, validation
determines if training can be improved.
24. According to the Canadian council on learning, what percentage of Canadians fell below
the internationally accepted literacy standard for coping in the modern world in 2008?
a. 40%
b. 10%
c. 25%
d. 5%
e. 50%
25. Sensitivity training is best described by which of the following phrases?
a. Is a process to develop outstanding customer service
b. Is a form of outdoor experimental learning used to build teams.
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