In the event you need to use a paper Scope of Appointment (SOA) form, it must be completed____ hosting the sales presentation. - ANSWER Prior to
Agents can use the Materials Portal to order sales materials and track shipment - ANSWER True
Agents may be terminated for cause if they fail to com...
in the event you need to use a paper scope of appointment soa form
it must be completed hosting the sales presentation
agents can use the materials
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WellCare 2020 Questions and Answers
In the event you need to use a paper Scope of Appointment (SOA) form, it must be
completed____ hosting the sales presentation. - ANSWER Prior to
Agents can use the Materials Portal to order sales materials and track shipment -
ANSWER True
Agents may be terminated for cause if they fail to comply with a compliance
investigation, encourage others to avoid the compliance interview process or fail to
provide truthful or complete information - ANSWER True
If a paper Scope of Appointment (SOA) form was used to capture SOA, and your
appointment turns into an application for enrollment, which mandatory action is true? -
ANSWER Fax it into WellCare along with the paper application.
A call to the Application Verification Line (VAL) is required for whihc type of application -
ANSWER Agent-Assisted Online Enrollment Application Tool
Which of the following are agents permitted to do when using the Personal URL (PURL)
- ANSWER None of these
What is the application tracker in Agent Connect used for? - ANSWER Tracking
submitted applications
A scope of Appointment (SOA) is required if benefits are going to be discussed prior to
a beneficiary enrolling on their own via your Personalized URL (PURL) - ANSWER True
WellCare accepts Scopes of Appointment (SOA) in which of the following methods? -
ANSWER Mobile App
Telephonic (AVL)
Paper
Which of the following takes place when using the personalized application page while
faxing paper applications? (Select all that apply) - ANSWER - The bar code is linked
with your agent ID and certification status.
- The personalized application page must be the final page of every fazed application
submission.
- An auto-generated email will be sent within five minutes of the completed fax
transmission.
- The bar code on the the page will be scanned as the application connects with
WellCare systems.
AHIP satisfies CMS requirements for which of the following? (select all that apply) -
ANSWER Compliance
Fraud
Waste & Abuse
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