1. An IS auditor should expect which of the following items to be included in the request for proposal
(RFP) when IS is procuring services from an independent service provider (ISP)?
A References from other customers
B Service level agreement (SLA) template
C Maintenance agreement
D ...
1 an is auditor should expect which of the following items to be included in the request for proposal rfp when is is procuring services from an independent service provider isp
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CISA EXAM 1
1. An IS auditor should expect which of the following items to be included in the request
for proposal
(RFP) when IS is procuring services from an independent service provider (ISP)?
A References from other customers
B Service level agreement (SLA) template
C Maintenance agreement
D Conversion plan - Answer The answer is A
An IS auditor should look for an independent verification that the ISP can perform the
tasks being
contracted for. References from other customers would provide an independent,
external review and
verification of procedures and processes the ISP follows—issues which would be of
concern to an IS
auditor. Checking references is a means of obtaining an independent verification that
the vendor can
perform the services it says it can. A maintenance agreement relates more to
equipment than to services,
and a conversion plan, while important, is less important than verification that the ISP
can provide the
services they propose.
2. To aid management in achieving IT and business alignment, an IS auditor should
recommend the
use of:
A control self-assessments.
B a business impact analysis.
C an IT balanced scorecard.
,D business process reengineering. - Answer The correct answer is C
An IT balanced scorecard (BSC) provides the bridge between IT objectives and
business objectives by
supplementing the traditional financial evaluation with measures to evaluate customer
satisfaction,
internal processes and the ability to innovate. Control self-assessment (CSA), business
impact analysis
(BIA) and business process reengineering (BPR) are insufficient to align IT with
organizational
objectives.
3. A poor choice of passwords and transmission over unprotected communications lines
are examples
of:
A vulnerabilities.
B threats.
C probabilities.
D impacts. - Answer The answer is A
Vulnerabilities represent characteristics of information resources that may be exploited
by a threat.
Threats are circumstances or events with the potential to cause harm to information
resources.
Probabilities represent the likelihood of the occurrence of a threat, while impacts
represent the
outcome or result of a threat exploiting a vulnerability.
4. To support an organization's goals, an IS department should have:
A a low-cost philosophy.
B long- and short-range plans.
, C leading-edge technology.
D plans to acquire new hardware and software. - Answer The correct answer is B
To ensure its contribution to the realization of an organization's overall goals, the
IS department should
have long- and short-range plans that are consistent with the organization's
broader plans for attaining
its goals. Choices A and C are objectives, and plans would be needed to delineate how
each of the
objectives would be achieved. Choice D could be a part of the overall plan but would be
required only
2/11Latihan CISA Exam Chapter 2
if hardware or software is needed to achieve the organizational goals.
5. A local area network (LAN) administrator normally would be restricted from:
A having end-user responsibilities.
B reporting to the end-user manager.
C having programming responsibilities.
D being responsible for LAN security administration. - Answer The correct answer is C
A LAN administrator should not have programming responsibilities but may have end-
user
responsibilities. The LAN administrator may report to the director of the IPF or, in a
decentralized
operation, to the end-user manager. In small organizations, the LAN administrator may
also be
responsible for security administration over the LAN.
6. To minimize costs and improve service levels an outsourcer should seek which of the
following
contract clauses?
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