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Service Now - CSA Exam Questions And Answers Latest Test
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Service Now - CSA Exam Questions AndAnswers Latest Test
What is ServiceNow? Correct Answer: a platform; a piece of technology that lets people automate
workflow in a business
Why is ServiceNow so popular? Correct Answer: Simplicity and Customizability.
The Now Platform® provides Correct Answer: an Application Platform-as-aService (aPaaS), a cloud-
based computing model that provides the infrastructure needed to develop, run, and manage
applications
ServiceNow's single data model... Correct Answer: integrates easily with other enterprise systems
and supports a wide variety of plug-and-play applications.
ServiceNow's three workflows Correct Answer: IT, Employee, and Customer workflows
ServiceNow Service Automation Platform is a leader in Correct Answer: Enterprise Service
Management (ESM)
the ServiceNow Service Automation Platform provides Correct Answer: a modern, easy-to-use,
service management solution in the cloud allowing your organization to automate manual repetitive
setup tasks (workflows), manage your core IT processes, standardize service delivery, and focus on
your core business, not just ITSM infrastructure.
ServiceNow provides all of this to users from a Correct Answer: configurable web-based user
interface, built on top of a flexible table schema
The ServiceNow platform and the applications that run on it use a Correct Answer: single system of
record and a common data model to consolidate your organization's business processes.
Another advantage to this single system is that it Correct Answer: can be leveraged to build custom
applications.
The Now Platform® User Interface is the primary way Correct Answer: to interact with the
applications and information in a ServiceNow instance
The ServiceNow Classic Mobile App (currently available in the Google Play Store and iTunes)
provides the user with the ability to: Correct Answer: • Respond quickly to requests, no matter where
they are • Stay informed with real-time updates and information • Access the Service Catalog • Use
Connect Chat to collaborate with others
The Service Portal provides a user-friendly self-service experience by providing access to specific
features using widgets. When accessing the portal via web browser, https://<instancename>.service-
now.com/sp> users can: Correct Answer: • Upload images and attachments • Sign documents • Take
surveys
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