A) Waiting for approval
B) Fulfillment
C) Delivery
D) Completed Correct Answer: A, B, C, & D) Waiting for approval, Fulfillment, Delivery, & Completed
Tables and Fields can be viewed and manipulated where?
A) Record List
B) Form
C) Tables and Columns
D) All of the above Correct Answer: D) All of the above
If a request is rejected what happens?
A) Notification is sent and sets the status to cancelled
B) Notification is sent and sets the status to Not Approved Correct Answer: A) Notification is sent and
sets the status to cancelled
Contextual Security-Question on hierarchy
A) Generic to all
B) Generic to specific Correct Answer: B) Generic to specific
How do you change the color of the instance?
A) Using Navigation Menu under Content Management
B) Using Navigation Menu under Application
C) Under Content Management, Instance color marking
D) None of the above Correct Answer: A) Using Navigation Menu under Content Management
Where can we use 'variable_pool'?
A) Workflow Activities
B) UI Policies
C) UI Scripts Correct Answer: A) Workflow Activities
(T/F) Coalescing on a field (or set of fields) means the field will be used as a regular/general key
Correct Answer: False
Filters are defined with the following attributes in ServiceNow
A) Field name, Operator, and Values
B) Field name, Variables, and Values
C) Variables, Operator, and Values
D) Operands, Operator, and Values Correct Answer: A) Field name, operator, and values
, Kb articles are referred in which modules?
A) Service Catalog
B) News
C) Incident
D) Request Correct Answer: B) News
Schedule Jobs can be captured in Update Sets
A) True
B) False
C) We can migrate that only through export and import xml
D) Both 'b' and 'c' Correct Answer: A) True
Purpose of order guide - An order guide gives customers an easy way to order multiple related items
as a single request, it uses:
I. A single initial screen, where the customer fills in some initial information.
II. A set of selected catalog items based on conditions derived from the initial information.
A) Only I
B) Only II
C) Both I and II
D) Neither I nor II Correct Answer: C) Both I and II
If a notification has a template attached and the subject is filled out on the notification, then on the
email getting fired, what will happen?
A) Subject from the template will be used
B) Subject from the notification will be used
C) Subject field will be left blank
D) None of the above Correct Answer: B) Subject from the notification will be used
What do you mean by SaaS?
A) Software as a Solution
B) Software as a Service
C) Software as a Security
D) None Correct Answer: B) Software as a Service
SLAs include actions that can be triggered when during the lifecycle?
A) User defined time
B) Anytime Correct Answer: B) Anytime
CI is:
A) Tangible
B) Intangible
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