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USPS 421 Postal Exam QUESTIONS AND ANSWERS| GRADED A
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USPS 421 Postal Exam QUESTIONS AND ANSWERS| GRADED A
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421 Postal ExamUSPS Correct Answer: A business. One stop shopping for all delivery needs. Have the Monopoly to
deliver First Class Mail (FCM).
Perception Correct Answer: is REALITY
Need Correct Answer: A desire to improve or accomplish something.
HAZMAT Correct Answer: Does this package contain anything liquid, fragile, perishable, potentially
hazardous, perfume and lithium battery?
G.I.S.T. Correct Answer: Greet, Inquire, Suggest, Thank
Ready Post Correct Answer: Supplies we sell at Post Office Lobby
Engaging Our Customer Correct Answer: Greet customer
Ask the HAZMAT
Offer Express Mail
Offer Insurance and Delivery Confirmation
Offer additional products to purchase
Provide receipt
Express Mail & Priority Mail Correct Answer: Money making products and Premier Shipping
Express Mail Correct Answer: 1-2 Days Guaranteed Delivery
$100 Insurance Coverage
If it fits it ships.
Priority Mail Correct Answer: 2-3 Days Guaranteed Delivery
$50 Insurance Coverage
70 lbs. max and 108 inches max combined length and girth
Parcel Select Correct Answer: 70 lbs. max and 130 inches max combined length and girth
Ground Delivery (Bulk)
Designed for Large and Medium Mailers
Processing Categories: Correct Answer: Letter
Flats
Machinable Parcel
Irregular Parcel
Outside Parcel
Letter Size Correct Answer: Rectangular
, 3 1/2 inches in height
5 inches in length
.007 inches in thickness (cubic foot)
weigh 3 1/2 ounces
FLATS Correct Answer: F - Flexible
U - Uniformly Thick
R - Rectangular
Machinable Parcel Correct Answer: Weigh minimum 6 ounces and 25 lbs. max
Irregular Parcel Correct Answer: Weigh less than 6 ounces
Rolls and tubes up to 26"
70 lbs. max
Outside Parcel Correct Answer: weigh minimum 25 lbs and 70 lbs. max
Tires, Metal and Wood Boxes
Surcharges Correct Answer: Rigid, Uneven Thickness, Letter Enclosed in Plastic, Clasp... .21 cents
charged
Promoting Premier Products: Correct Answer: Priority Express Mail
Priority Mail
Insured Mail
Priority Express Mail Correct Answer: Time sensitive letters / Overnight
1-2 Days Delivery with $100 Insurance
No Saturday Delivery Charges
Free Tracking and Signature Confirmation
Priority Mail Correct Answer: 2-3 Days Delivery with $50 Insurance
No Saturday Delivery Charges
Weighs up to 70 lbs.
Extra Service available
Insured Mail Correct Answer: Maximum of $5000 Insurance
Can purchase Online, Post Office, Self-Service Kiosk
P.O. Boxes Correct Answer: Fast delivery, mail available prior delivery, private, affordable, convenient.
Always due on the last day of the month.
WebBATS Correct Answer: Software program for the P.O. Boxes
PS Form 1093 Correct Answer: P.O. Box Application
PS Form 3533 Correct Answer: P.O. Box Refund Form Application
Every Door Delivery Mail (EDDM) Correct Answer: Flats Only
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