Exam (elaborations)
USPS Exam 421 Window Clerk Practice QUESTIONS AND ANSWERS ALL CORRECT(100%)
- Course
- Institution
USPS Exam 421 Window Clerk Practice QUESTIONS AND ANSWERS ALL CORRECT(100%)
[Show more]
Seller
Follow
Classroom
Reviews received
Content preview
USPS Exam 421 Window Clerk PracticeUSPS Mission Correct Answer: Provide, trusted, affordable, universal
24-Hour Clock Correct Answer: Improve effectiveness through standardization & innovation. End-to-end
process to ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods Correct Answer: Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC Correct Answer: Automated Postal Centers
Automated Postal Centers Correct Answer: Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile Correct Answer: Determines operational startup & staffing.
CET Correct Answer: Critical Entry Time
Clearance Time Correct Answer: Mail is cleared for dispatch.
18:00 Correct Answer: Carriers in from street.
20:00 Correct Answer: 80% of collection mail should be cancelled at the P&DC.
23:00 Correct Answer: Out of primary processing.
24:00 Correct Answer: Secondary Operations Complete
04:00-09:00 Correct Answer: Distribute to DDC/DDU
07:00 Correct Answer: 100% of DPS 2nd pass complete.
Core Responsibility Correct Answer: Security, Sanctity, Preserve, Protect - Instills customer confidence,
projects positive public image, maintains competitive advantage, protects privacy.
PolicyNet Correct Answer: Online resource to find handbooks, manuals, publications.
Directives Correct Answer: Policies, Procedures, Regulations - Effects in four ways: productivity,
revenue, legal liability, customer service.
DMM Correct Answer: Domestic Mail Manual
Domestic Mail Manual Correct Answer: DMM - Policies, procedures and regulatins for domestic mail.
Information on extra services, postage prices, mail classes.
IMM Correct Answer: International Mail Manual
,International Mail Manual Correct Answer: IMM - Mailing conditions for each country, also includes a
list of countries.
ASM Correct Answer: Adminstrative Support Manual
Administrative Support Manual Correct Answer: Policies, procedures for adminstrative and support
functions. Information covering audits, investigations, communication, facilities, equipment and privacy.
POM Correct Answer: Postal Operations Manual
Postal Operations Manual Correct Answer: Operations function of field organizations. Information
regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation.
ELM Correct Answer: Employee & Labor Relations Manual
Employee & Labor Relations Manual Correct Answer: Personnel policies and regulations. Employee
placement, pay, benefits, training, health and environment, labor relations.
F101 Correct Answer: Field Accounting Procedures
AS or MS Correct Answer: Handbook ID for Administrative Support Manual (ASM)
DM Correct Answer: Handbook ID for Domestic Mail Manual (DMM)
EL or P Correct Answer: Handbook ID for Employee & Labor Relations Manual (ELM)
M Correct Answer: Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual
(ASM)
PO Correct Answer: Handbook ID for Postal Operations Manual (POM)
Publications Correct Answer: Primarily for public, marketing and mail guidelines.
Postal Bulletin Correct Answer: Official source of updates and amendments to current directives. Can be
accessed through PolicyNet. Biweekly.
Postal Forms Correct Answer: Can be searched by title or number. Website also provides links to OPM,
GSA, TSH, OSHA, OWCP.
Publication 223 Correct Answer: Information regarding directives and forms catalog.
#1 Business Goal Correct Answer: Strengthening customer relationship.
Value, Exceptional Service, Reliability Correct Answer: Will increase revenue, missed opportunity is
missed revenue, quality end-to-end service.
Building Customer Relationship Correct Answer: Positive attitude, Listening, Communication, Adapting
to change, Knowledge of products, Soliciting customer feedback.
, What the postal service offers Correct Answer: Better value, presence in every community, USPS.com,
competitive pricing incentives.
Shipping Services Correct Answer: Priority, Express, Parcel Select, Parcel Return Service, International
Parcel Select Correct Answer: Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and
volume incentives.
Parcel Return Service Correct Answer: Consumer return merchandise.
International Mail Correct Answer: Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG Correct Answer: Global Express Guaranteed
Global Express Guaranteed Correct Answer: 1-3 day delivery. Money-back guarantee to approximately
180 countries. Up to $100 insurance, can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail Correct Answer: 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate,
regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing
zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express Correct Answer: 1-2 days. Money-back guarantee. 365 days a year. Includes proof
of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am,
Sundays, holidays for additional fee. Premier Service of USPS.
Mailing Services Correct Answer: First Class, Periodicals, Standard, Package Services
First Class Correct Answer: Up to 13 oz, 2-3 day delivery.
Periodicals Correct Answer: Newspapers, magazines, journals, newsletters.
Standard Correct Answer: Printed matter: Flyers, circulars, advertising, newsletters, bulletins, catalogs,
small packages. Includes general merchandise such as large/small gifts. Retail only.
Media Correct Answer: Educations materials: Books, film, manuscripts, CD, DVD
Library Correct Answer: To/from libraries, schools
Bound Printed Matter Correct Answer: Permanently bound: catalogs, phone books. BMEU
Extra Services Correct Answer: Certified, Insurance, Registered, USPS Tracking, Signature Confirmation,
Return Receipt
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Classroom. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $15.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79976 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now