Summary Grade 12: Teamwork and Conflict Management
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Course
Business Studies
Institution
12th Grade
A document on Grade 12 Teamwork and Conflict management. This document includes:
- Cover Page
- What is a good team
- Stages of team development
- Team dynamics
- Benefits & pitfalls of teamwork
- Team roles
- Types of teams
- Functional vs dysfunctional teams
- Building winning team
- ...
, Teamwork
what is a good team?
- each member should understand their role:
understand duties, rights & responsibilities
Role overload: employee = more duties than possible
- appreciate the diff. skills
- synergy is in the team
- receiving constructive criticism
- respecting one another's opinions
- communication: clear instructions & constant feedback
- Flexible leadership style
STAGES OF TEAM DEVELOPMENT
- Forming Stage
put team together
roles = often not clear
get to know each other, exchange personal details, previous work experience
test boundaries (conflict)
lack confidence
manager gives info: on purpose & guidelines for decision-making -> creating ethics & cultures
- Storming Stage
biggest amount of conflict (functional/dysfunctional)
form personal relationships
compete for positions
manager: needs to coach teams & members to work together
- Norming Stage
Acceptance change
Settle in their roles & work together
Open communication: constructive criticism & group cohesion = stronger
Communicate on a social level
manager = encourage & support = ensure sucesses are celebrated
- Performing Stage
happy space & achieving goals
awareness of what needs to be done = common goal
roles = more flexible & team members = takes responsibility
supporting whole team -> to supporting indv. team members
- Adjourning Stages
task = completed = team terminated
on-going = some members may move on
feeling of loss = entire support
may be stressful
manger = reminding team of successses & capitalise on them
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