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Examination Chapter 1- Management Operation
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Reference Book: Jay Heizer, Barry Render, Chuck Munson - Operations Management_ Sustainability and Supply Chain Management-Pearson (2019)
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UNIVERSITAS MUHAMMADIYAH YOGYAKARTAFAKULTAS EKONOMI DAN BISNIS
PROGRAM SARJANA MANAJEMEN
Exam 1: Management Operation
2020/2021
Lecture: Askar M. A. Garad
Part I: Answer the following questions:
1. Why should one study operations management?
2. What are some career opportunities in the operations management discipline?
3. What are the three basic functions of a firm?
4. Identify the 5 strategic operations management decisions?
5. What are the measurement problems that occur when one attempts to measure
productivity?
6. Mass customization and rapid product development were identified as challenges to
modern manufacturing operations. What is the relationship, if any, between these
challenges? Can you cite any examples?
7. What are the five reasons productivity is difficult to improve in the service sector?
8. Discuss the overlap amongst operations, marketing, and finance—the three functions basic
to all organizations—for small and medium enterprises.
Part II: Choose the right answer
1. Productivity increases when:
a) inputs increase while outputs remain the same.
b) inputs decrease while outputs remain the same.
c) outputs decrease while inputs remain the same.
d) inputs and outputs increase proportionately.
e) inputs increase at the same rate as outputs.
2. A strategy that is not one of the 10 strategic operations management decisions is:
a) maintenance.
b) human resources, job design and work measurement.
c) location strategies.
d) design of goods and services.
e) advertising strategies.
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