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MGMT300 exam 1 studyExam 1 Study Guide
Ch 1
1. The nature of management is to cope with and far-reaching
challenges. diverse
2. Success in the new workplace depends on the strength and quality of .
collaborative relationships
3. Regina, owner and operator of a small restaurant, believes that her most important task as manager
is establishing goals for the restaurant and deciding what must be done to achieve them. This involves
which aspect of what managers do?
Setting objectives
4. One of the important ideas in the text's definition of management is:
a. the management functions of planning, organizing, leading, and controlling.
5. When senior managers at Gap, Inc. decided to become the number one service-quality
clothing company in the world, they were engaging in the management function of .
a. planning
6. Which of the following is a function of management?
d. Planning
7. Robert, a top-level manager at an advertising agency, spends a significant part of his work day
identifying goals for future organizational performance and deciding how to use resources to attain
these goals. This involves which management function?
d. Planning
8. Selecting goals and ways to attain them refers to .
b. planning
9. Which of these can best describe organizing?
a. Assigning responsibility for task accomplishment
10. Which of the following is not a function of management?
e. Performance
11. How an organization goes about accomplishing a plan is a key part of the management function of
.
b. organizing
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, MGMT300 exam 1 study
12. When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units,
he was performing the function of .
d. organizing
13. Using influence to motivate employees describes which of these functions?
c. Leading
14. Which of these is the use of influence to motivate employees to achieve organizational goals?
a. Leading
15. Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their
outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and
a check for
$100. She is engaging in the management function of .
d. leading
16. Problems within the finance industry in 2008 have been attributed to a breakdown in
which managerial function?
a. Controlling
17. Monitoring activities and making corrections are part of:
e. controlling.
18. Tool Techies, Inc. uses phone surveys of customers to gather information about service and
quality. This is an example of the management function of:
d. controlling.
19. is the management function concerned with monitoring employees' activities, keeping the
organization on track toward its goals, and making corrections as needed.
c. Controlling
20. When Troy measures his employees' performance and compares their performance against the
goals he set for them, he is performing which of these functions?
d. Controlling
21. A social entity that is goal directed and deliberately structured is referred to as a(n):
a. organization.
22. By definition, an organization is considered because it is made up of two or more people.
b. a social
entity
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23. The degree to which an organization achieves a stated goal refers to:
a. effectiveness.
24. Which of the following refers to the amount of resources used to achieve an organization's goal?
d. Efficiency
25. For a widget manufacturing company, worker-hours per widget is a measure of:
c. organizational efficiency.
26. Jessica was recently praised by her supervisor for displaying superior customer service during
an encounter with a problem customer. This is an example of organizational:
c. effectiveness.
27. Stefan, a supermarket cashier, recently received an award for having the highest scan rate among
all cashiers. This is an example of organizational:
b. efficiency.
28. Conceptual, human, and technical skills are important to which managerial level?
a. Top managers
b. Middle managers
c. First-line managers
d. Non managers
e. All of these
29. skills is the cognitive ability to see the organization as a whole and the relationship among
its parts.
c. Conceptual
30. According to the text, what are the skills used by managers when performing the four functions
of management?
d. Conceptual, human, and technical
31. Within her role as a small business consultant, Alexa analyzes how organizations fit into their
industries, the communities, and the broader social environment. This type of analysis involves
which management skill?
d. Conceptual
32. Juan Perez is the President of WV Railroad. His organization faces issues related to the
environment, government regulation, and competition. He will need to rely primarily on his:
a. conceptual skills.
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, MGMT300 exam 1 study
33. are most important at the top management level.
a. Conceptual skills
34. A manager's skill is demonstrated in the way a manager relates to other people.
b. human
35. Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to
the problem and serving as a mediator. This is an example of use of which management skill?
a. Human
36. Which of the following skill is the manager's ability to work with and through other people and
to work effectively as a group member?
a. Human
37. Which skill includes specialized knowledge and analytical ability?
c. Technical
38. Which of the following is most important at lower organizational levels?
d. Technical skills
39. Organizations often lose good employees because front-line managers fail to:
c. show respect.
40. is the understanding of and proficiency in the performance of specific tasks.
d. Technical skill
41. The biggest mistake that many managers make is the failure to:
b. communicate effectively.
42. Critical management missteps include:
a. poor communication skills.
b. reactionary behavior.
c. inability to build a team.
d. failure to adapt.
e. all of these.
43. Which of the following are responsible for the entire organization?
a. Top managers
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