This document is a very detailed document of the Unit 12 – IT Technical support and management second assignment. This document is a distinction standard grade and each grade level is separated by page i.e. pass criteria first page, merit criteria second page and distinction criteria third page.
unit 12 – it technical support and management assignment 2 – supporting and managing a system
unit 12 – it technical support and management assignment 2
Written for
BTEC
PEARSON (PEARSON)
Information Technology 2016/2017 NQF
Unit 12 - IT Technical Support and Management
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Unit 12 – IT Technical support and management
Assignment 2 – Supporting and managing a system
Introduction
I have been working for a PC repair company as an IT technician and has been told by my
manager to branch out into the IT support and management market, providing outsourced
IT support to businesses.
In this report I will be showing how I have provided evidence on how I have conducted 6 IT
support and management tasks safely and effectively.
The 6 IT support and management tasks that I will be implementing and covering in the
report are:
1. Creating a partition drive (Disk configuration)
2. Increasing RAM and monitoring RAM with upgrades (Adding RAM to improve
system)
3. Setting up new user accounts (Individual device management)
4. Restricting folder Permissions to specific users on the system. (User account
management)
5. Encrypting drives using BitLocker (Software management)
6. Benchmarking
,Action #1: Creating a separate partition from the boot drive.
My system has one drive: the system boot drive, fully unpartitioned. I had decided to
partition it, splitting my main boot drive into two where the new partition will be used for
backups. This is done through shrinking the main and only volume on the hard drive in my
system, with the Windows 10 installation (C:/) to allocate for creating a new drive.
Why create a partition in industry?
Partitions are created by system administrators and personal computer owners for a
sizeable number of reasons. The most common one is being as a user is telling the computer
to regard each partition as a distinct drive when you partition a hard disc, one can be used
for the operating system, while the other can be used for personal information as well as
important files. As a result, if your computer fails, personal data is less likely to be
destroyed. As a result, partitions are normally created in business computers or on personal
computers for extra drives such as backup drives or for a place to store documents.
Other reasons include using multiple operating systems on the same computer, designating
certain system space, applications, and data for specified purposes, and improving
performance by keeping commonly used programmes and data close to hand.
What I have done on the system.
This is firstly done through launching Disk Manager, where the main and only boot disk is
apparent. There is only one volume accessible by the user, being the C drive on the main
boot disk.
,From here, left clicking on this main volume, then right clicking to select on ‘Shrink volume’
allows me to shrink the C volume. This is essential as it will create free, empty space
allowing me to create a new disc space from an existing one, which will be unallocated. In
the screenshot below, I have gone with shrinking 10000MB (10GBs) from the existing disc,
for use for my backup partition instead.
, Now, I now have a new unallocated volume. To be able to use this partitioned space of my
disc to store files and data inside, I will have to format the disk. I do this through the New
Simple Volume Wizard that is provided with Windows. There is no filesystem on this brand-
new hard disc. And as a result, we will need a file system to store files on that dusk. As a
result, we create a filesystem on it by formatting it. I had also given the volume the label
“Backup.”
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