BUS 526 NEGOTIATION AND CONFLICT RESOLUTION Sophia Conflict Milestone 5 Questions And Answers
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BUS 526 NEGOTIATION AND CONFLICT RESOLUTION
Institution
BUS 526 NEGOTIATION AND CONFLICT RESOLUTION
In relation to structural conflict, employees may think a conflict is interpersonal but discover through a conflict resolution process that __________. both parties happened to make bad decisi ons one or both parties' behavior is constrained by organizational rules one or both parties j...
bus 526 negotiation and conflict resolution sophia conflict milestone 5 questions and answers
in relation to structural conflict
employees may think a conflict is interpersonal but discover through a
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BUS 526 NEGOTIATION AND CONFLICT RESOLUTION
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You passed this Milestone
20 questions were answered correctly.
2 questions were answered incorrectly.
1
In relation to structural conflict, employees may think a conflict is
interpersonal but discover through a conflict resolution process that
__________.
both parties happened to make bad decisions
one or both parties' behavior is constrained by organizational rules
one or both parties just don't like the other
one party just didn't understand why the other was upset
CONCEPT
Interpersonal vs. Systemic Conflict
2
Long-term conflicts involving strong hostility between parties may
require which of the following in an international mediation
process?
Treating the interests of parties as having different importance
Eliminating the ground rules-setting stage of the process
Recognizing negative attribution as a cultural worldview/value and a factor in
identity
Conducting mediation in a single session
CONCEPT
Intractable Conflict
3
, Joanne's room was a mess; she always left her things lying around. When her
mother finally had enough, she scolded Joanne. Joanne's sister heard the
yelling and spent the rest of the afternoon in her room to avoid running into
her sister or her mom, as she knew from experience that after a fight they
stayed edgy and would yell at her for no good reason.
This is an example of which of the following?
Intergroup behavior
The ripple effect
A cultural norm
Systemic thinking
CONCEPT
Issues vs. Patterns
4
Which of the following terms is used to describe the tendency of
people to view members of their in-group more positively than non-
members?
Group cohesiveness
Perception of similarity
Attribution bias
Social Identity Theory
CONCEPT
Attribution Bias
5
Workplaces can be thought of as cultures because they develop
which of the following over time?
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