User
Course Operations Management
Test Quiz 3
Started 1/27/20 11:32 AM
Submitted 1/27/20 11:53 AM
Due Date 2/3/20 9:00 AM
Status Completed
Attempt Score 36 out of 45 points
Time Elapsed 21 minutes out of 1 hour
Instructions
Results Displayed Submitted Answers, Correct Answers, Feedbac...
bus 430 operations management quiz 3 completed guide
bus430 operations management quiz 3
Written for
Business
All documents for this subject (769)
Seller
Follow
TESTSOURCE
Reviews received
Content preview
User
Course Operations Management
Test Quiz 3
Started 1/27/20 11:32 AM
Submitted 1/27/20 11:53 AM
Due Date 2/3/20 9:00 AM
Status Completed
Attempt Score 36 out of 45 points
Time Elapsed 21 minutes out of 1 hour
Instructions
Results Submitted Answers, Correct Answers,
Displayed Feedback
Question 1
3 out of 3 points
A quality characteristic has a specification (in cm) of 0.40 ± 0.03. If the value of the quality
characteristic exceeds 0.40 by the tolerance of 0.030 on either side, the product will require a $180.00
repair. In the given scenario, the Taguchi loss function is correctly represented by which of the
following equations?
Selected a.
Answer: L(x) = 200,000 (x − 0.40) 2
Correct a.
Answer: L(x) = 200,000 (x − 0.40) 2
Response Rationale:
Feedback Correct. In the given scenario, the Taguchi loss function is correctly represented by
: the equation L(x) = 200,000 (x − 0.40) 2. The loss associated with a deviation of (x -
T) = 0.03 from the target is L(x) = $180, where T is the target nominal value (0.40)
and x is the actual value of the dimension (0.43 or 0.37). To find the loss function
for any value of x, these values are substituted into equation L(x) = k(x - T) 2, which
is solved for k:
180=k(.03) 2
k=180/.0009=200,000
and thus the loss function is
L(x) = 200,000 (x – 0.40) 2
See 5-3: Designing Manufactured GoodsDesigning Manufactured Goods
Question 2
3 out of 3 points
David runs a bed and breakfast in the outskirts of a big city. His employees are allowed to spend up to
$200 to resolve any customer complaints, with no questions asked. This is an example of:
, Selected a.
Answer: empowerment.
Correct a.
Answer: empowerment.
Response Rationale:
Feedback: Correct. David's employees being allowed to spend up to $200 to resolve customer
complaints is an example of empowerment. Empowerment means giving people
authority to make decisions based on what they feel is right, to have control over
their work, to take risks and learn from mistakes, and to promote change. See 5-5:
Service-Encounter DesignService-Encounter Design
Question 3
3 out of 3 points
In the context of quality function deployment, building a House of Quality begins by identifying the:
Selected b.
Answer: voice of the customer.
Correct b.
Answer: voice of the customer.
Response Rationale:
Feedback: Correct. Building a House of Quality begins by identifying the voice of the customer
and technical features of the design and listing them in the appropriate places in the
House of Quality diagram. The voice of the customer and the technical features
create a matrix structure in the center of the diagram. See 5-2: Customer-Focused
DesignCustomer-Focused Design
Question 4
3 out of 3 points
Linda is the owner of Souvenirstop, a chain of souvenir shops. One of the shops is located at the City
Centre Mall. Though the shop is popular, she does not get many tourists in the City Centre Mall
branch. She is considering opening another store near a popular tourist attraction to attract more
tourists to her shop. Which of the following elements of service-delivery system design is Linda
addressing?
Selected c.
Answer: Facility location and layout
Correct c.
Answer: Facility location and layout
Response Rationale:
Feedback: Correct. Linda is addressing the element of facility location and layout. Health
clinics, rental car firms, post offices, health clubs, branch banks, libraries, hotels,
emergency service facilities, retail stores, and many other types of service facilities
depend on good location decisions. Starbuck's Coffee shops, for example, are
ubiquitous in many cities, airports, and shopping malls. See 5-4: Service-Delivery
System DesignService-Delivery System Design
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller TESTSOURCE. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.45. You're not tied to anything after your purchase.
