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NURSING BS C489 / C 489 Task 2 Organizational Systems and Quality Leadership GRADED A+ $15.49   Add to cart

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NURSING BS C489 / C 489 Task 2 Organizational Systems and Quality Leadership GRADED A+

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NURSING BS C489 / C 489 Task 2 Organizational Systems and Quality Leadership GRADED A+

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  • February 15, 2022
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  • 2021/2022
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Running head: ORGANIZATION SYSTEMS AND QUALITY LEADERSHIP - TASK 2 1




Organizational Systems and Quality Leadership – Task 2

Yen My Le Nguyen

Western Governors University

, ORGANIZATION SYSTEMS AND QUALITY LEADERSHIP - TASK 2 2

Organizational Systems and Quality Leadership – Task 2

A. Root Cause Analysis

A root cause analysis is widely used in healthcare as a tool to analyze errors of an adverse

event (Huber and Ogirnc, 2016). It is a systematic method to identify the fundamental causes,

which can be corrected to prevent future recurrences.

A1. Six Steps of Root Cause Analysis

The Institute of Healthcare Improvement has identified a six-step process when

conducting a root cause analysis (Huber and Ogirnc, 2016). The first step is to identify what

happened. The designated team will gather information about the adverse event and try to

describe what happened accurately. The information comes from all the possible sources such as

the incident reports, staff interviews, patient’s charts and medical record reviews. The second

step is to review what could or should have happened if the hospital and the staffs implement a

good procedure. By comparing what happened and what should have happened in step 1 and step

2, the team can see what the differences are and where the problems occurred. The third step is to

determine the causes of the event. In this step, the team will identify both the causative factors

and contributing factors. While the causative factors are the obvious reasons leading the

outcome, the contributing factors are usually the underlying problems that are needed to be fixed.

The contributing factors are usually grouped into common categories related to healthcare

practices such as patient characteristics, task forces, individual staff member, team factor, work

environment, organizational factors and institutional context (Huber and Ogirnc, 2016). The

fourth step is to develop causal statements to explain how the contributing factors lead to the

unpleasant outcome. The causal statements have three parts: the causes, the effects and the events

(Huber and Ogirnc, 2016). The fifth step is to generate a list of recommended actions to prevent



Updated 6.13.2017

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