TEST BANK FOR Enterprise Resource Planning By Mary Sumner
Exam (elaborations)
TEST BANK FOR Enterprise Resource Planning By Mary Sumner (Solution manual)
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TEST BANK FOR Enterprise Resource Planning By Mary Sumner
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Harvard University
Exam (elaborations) TEST BANK FOR Enterprise Resource Planning By Mary Sumner (Solution manual)
Exam (elaborations) TEST BANK FOR Enterprise Resource Planning By Mary Sumner (Solution manual) Enterprise Resource Planning, 1/E CHAPTER 1: A FOUNDATION FOR UNDERSTANDING ENTERPRISE RESOURCE PLANNING ...
CHAPTER 1: A FOUNDATION FOR UNDERSTANDING ENTERPRISE
RESOURCE PLANNING SYSTEMS
CHAPTER OBJECTIVES
1. Develop an understanding of how ERP systems can improve the effectiveness of
information systems in organizations.
2. Understand the business benefits of enterprise resource planning (ERP) systems.
3. Understand the history and evolution of ERP.
CHAPTER OUTLINE
1. A Foundation for Understanding Enterprise Resource Planning Systems
a. The Emergence of Enterprise Resource Planning Systems
1. What is ERP?
2. The Evolution of ERP
3. The Integrated Systems Approach
b. Business Benefits of ERP
c. ERP Modules
d. ERP Design Alternatives
e. The Business Case for ERP
1. Cost-Benefit Analysis for ERP
2. Can ERP Provide a Competitive Advantage?
f. The Challenge of Implementing an ERP System
g. Summary
ANSWERS TO END-OF-CHAPTER QUESTIONS
Questions for Discussion:
1. Use on-line library databases to identify articles in trade publications which provide
case studies of ERP implementations. These articles may provide some insight into
each of these questions.
a. How widespread is the use of ERP across certain industries?
b. What are the benefits reported from implementing ERP?
c. What are its limitations?
2. Research and learn about the implementation of ERP. Use trade publications and on-
line library databases (e.g. ABI Inform, ProQuest, First Search, Wilson Select Plus,
available through your library) to conduct a search for articles.
a. Find a success story of ERP implementation. What factors contributed to the
success of this implementation?
, Enterprise Resource Planning/Sumner
b. Find a story of problems encountered with an ERP implementation. What
factors contributed to the obstacles which were encountered??
Possible resources:
Austin, Robert D., Sole, Deborah, and Cotteleer, Mark J. “Harley Davidson Motor
Company: Enterprise Software Selection.” Harvard Business School case study (2003):
1-23.
Austin, Robert D., Nolan, Richard L., and Cotteleer, Mark J. “Cisco Systems,
Inc.:Implementing ERP.” Harvard Business School case study (2002): 1-19.
Gabriele Hirt, Sabine and Swanson, E. Burton. “Adopting SAP at Siemens Power
Corporation.” Journal of Information Technology 14 (1999): 243-251.
Jesitus, John. “Broken Promises? Fox Meyer’s project was a disaster. Was the company
too aggressive or was it misled?” Industry Week (1997): 31-37.
Songini, Marc L. “Halloween Less Haunting For Hershey This Year.” Computerworld.
Vol. 34 (45), p.13-14.
Weiss, Todd R., Songini, Marc L. “Hershey Upgrades R/3 ERP System Without
Hitches.” Computerworld, Vol. 36(37), p. 25-28
Case: Business Research
You are a business analyst for MPK Industries, a consulting firm that tracks worldwide
trends in information technology. Using suggested on-line databases and Internet
resources provide answers to the following questions.
1. What is the expected future growth of the ERP marketplace in terms of overall
sales?
a. Break this down by sales in the United States and international sales?
b. Break this down by Fortune 500 companies and mid-cap companies (e.g. mid-
cap companies are defined as having sales between $50 and $400 million per
year).
2. What is the relative market share of the major ERP vendors?
a. Break this down by sales in the U.S. and international sales.
b. Break this down by Fortune 500 companies and mid-cap companies.
2
, Instructor’s Manual
Possible Resources:
Web site What it provides
www.amrresearch.com Results of vendor surveys
http://www.technologyevaluation.com Market research
www.computerworld.com/softwaretopics/erp Links to useful ERP sites, articles,
publications, and chat rooms
www.erpfans.com Links to support groups for many vendors
www.apics.org/resources/magazine/current Links to current APICS news
CHAPTER 2: RE-ENGINEERING AND ENTERPRISE RESOURCE PLANNING
SYSTEMS
CHAPTER OBJECTIVES
1. Recognize the factors associated with the evolution to enterprise systems,
including business process re-engineering, client-server networking, and the emergence
of integrated databases.
2. Understand the role of process modeling in re-designing business processes.
CHAPTER OUTLINE
2. Re-engineering and Enterprise Resource Planning Systems
a. Background
b. Business Process Re-engineering
c. Process Modeling
d. Re-engineering at Reliable Finance Company
1. Background of the Business
2. Analysis of the Current Loan Application and Screening System
3. Current Problems
4. Objectives
e. Making Re-engineering Work
f. How Information Technology Facilitates ERP
1. Emergence of Client-Server Computing
2. Integrated Databases
g. The Emergence of Process Enterprises
1. ERP and Business Process Change
h. Summary
3
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