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Summary Grade 11 Business notes on team and conflict management
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Amazing detailed business studies notes/summary of team and conflict management based off of textbooks and extra notes added in class
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Teamwork and conflictmanagement
What is a good team?
each member should understand role and goal
role overload: one employee has to do more than what is possible
good to understand everyone’s roles and to appreciate skills,
experience, and talents
synergy: combine output of individuals and efforts together
openminded regarding giving and receiving constructive criticism
allows for freer discussions of aspects of business doing well and those
not doing any work (leave egos at home)
depends on people respect other opinions and may be productive to
agree or disagree until clarity immerges
communication can make or break a tea. Clear instructions and
feedback keep everyone informed on what has been accomplished
and what still needs to be done
Strong leader that is flexible is vital, like when there is a crisis
manager must follow autocratic and in others, they might want people
voicing opinions and being productive
Stages of team development
Forming Storming Norming Preforming Adjouring
Forming stage
Roles are often not clear
Get to know each other and test boundaries in interpersonal and task
roles
Manager gives information on purpose of team, the roles of members
and guidelines for decision making as they still depend on manager
Storming
Decide who they want personal relationship with and
Compete for positions, may challenge and start working together
Manager coaches them to work together and work towards common
goal
Norming stage
Settle into roles and become committed
Open communication on constructive criticism and cohesion becomes
stronger
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