There are mainly three factors that results incivility in workplaces. They are workplace
systematical failure of stopping incivility, which is administrative not punishing the perpetrators;
employees working under the shadow of fear; and certain categories of employees being
scapegoats. (Abdollahzadeh et al., 2017). Evidence demonstrates that workplace incivility lead to
higher turnover rate, low job satisfaction and decreased patient satisfaction due to proper
communication among healthcare workers (Khadjehturian, 2012).
Importance of Nursing
Nurses should be aware that it is our obligation to create an environment where nurses
can grow and patients can heal. Work place bullying impedes nursing unity and the health of the
profession (Clark & Ahten, 2012). Incivility in nursing diminishes the quality of care that is
provided in the nursing units. Patients will have less confidence with the care they receive when
they have to witness nurse to nurse violence. Bullying has been recognized as a prevalent
phenomenon in healthcare setting internationally. Unfortunately, institutions either deny its
existence or minimize its impact to make it difficult for the victims of incivility to report the
incidents. It makes employees to have less confidence in report the perpetrators. Ultimately, it
creates culture of silence within the institution that masking the existing problems. Workplace
incivility in many settings still tolerated (Lachman, 2015). Nursing educators have
responsibilities to ensure all nurses are prepared for their professional roles. Nursing educators
should integrate education to deter unprofessional behaviors and promote on healthy ways to
cope with stress and ways to deal with incivility in workplaces (Evans, 2017).
Storytelling
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