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Operations management summary H1 Using operations to create value
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This summary is about H1 using operations to create value. it deals with different processes and factors.
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MNP2601 ASSIGNMENT 5 SEMESTER 1 2024
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Full summary of the Business Operations course
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Summary Operations Management chapter 1-18
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OPM H1 Using operations tocreate value
Operations management = the
systematic design, direction, and control of
processes that transform inputs into
services and products for internal, as well
external, customers
Process = any activity or group activities
that takes one or more inputs, transform them, and provides one or more outputs for
its customer
Operation = a group of resources performing all or part of one or more processes
Supply Chain Management = the
synchronization of a firm’s processes with those
of its suppliers and customers to match the flow
of materials, services, and information with
customer demand
Supply Chain = an interrelated of processes
within and across firms that produces a service
or product to the satisfaction of customers
Role of operations in an organization
How Processes work:
Integration between Different Functional
Areas of a Business
- Every process and every person in the organization has customers:
o External suppliers
o Internal suppliers
- Every process and every person in the organization relies on suppliers:
o External suppliers
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