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Summary Measuring customer service.docx MGT 400 MEASURING CUSTOMER SERVICE Logistics Management MGT 400 Organizational success depends on various factors, including the level of customer satisfaction with the quality of the goods or the level of success $7.49
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Summary Measuring customer service.docx MGT 400 MEASURING CUSTOMER SERVICE Logistics Management MGT 400 Organizational success depends on various factors, including the level of customer satisfaction with the quality of the goods or the level of success
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UAGC
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Ashford University
Measuring customer MGT 400 MEASURING CUSTOMER SERVICE Logistics Management MGT 400 Organizational success depends on various factors, including the level of customer satisfaction with the quality of the goods or the level of success given to the by the business. The need to prioritize cus...
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MGT 400
MEASURING CUSTOMER SERVICE
Logistics Management
MGT 400
Organizational success depends on various factors, including the level of customer
satisfaction with the quality of the goods or the level of success given to the by the business. The
need to prioritize customers comes as a result of numerous research that shows how the level of
customer service relates to the overall success of the organization. Research also shows that
companies that score higher in terms of customer service have a higher rate of success as
compared to those who do not have an established customer service base. The essence of this
paper is to evaluate a leading company in transportation and relate how the customer service
implemented by the company brings about the overall drive to attain the organizational goals as
well as integration between these services with other vital functional areas of the business such
as supply chain management and logistics (Hazen & Ellinger, 2019).
DHL Company is one of the leading transportation companies in the world. The company
specializes in offering services in the following areas warehousing, trucking, freight forwarding,
and shipping of parcels and other goods. The company traces its roots from Germany, where it is
headquartered in Bonn, Germany. Since its formation in 1968, by Adrian Dalsey, Larry Hillblom,
and Robert Lynn (DHL is enacted from the initials of the founder members). The company has
registered rapid growth since its formation, as seen by an increase in revenues and countries of
operation for the last ten years. Today, the company is the largest courier service provider ahead
of UPS and FedEx (Oflac et al., 2015). One of the most exciting factors about the success of
this transportation giant is that it all emanates from the customer service offered by this
company. This has been an integral part of the company’s ability to maneuver through
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