421 Postal Exam | USPS SSA Exam | USPS Sales & Services Associate Training Exam | SSA Academy 421 Exam Questions And Answers With Solutions Package Deal 2024/2025

Postal Service employees operate under the mandate to protect and preserve the mail placed in its: - Custody A violation of the security and sanctity of the mail is: - Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a po...

What is the IMM - International Mail Manual How often is the Postal bulletin printed - Bi-weekly What is undeclared HAZMAT - potentially hazardous material that has NOT be deemed as such by the customer. Can an SSA assist in sealing a REGISTERED parcel? - NO! An SSA can not assist with the sealin...

Gist - Greet, Inquire, Suggest, Thank Caller service - Is a premium service for people and companies that need more pickup times than firm holdout and have more mail than the largest box S.O.L.E.R - Squarely face the person Open your posture Lean towards the sender Eye contact maintained Rela...

5 International Services - GxG, PMEI, PMI, FCMI, FCPI Max Value of a GxG - $2,499 Gift Card Max - $500, does not expire Sure Money Max - $1,500 Money Order Max - $1,000 Not Sealed Against Inspection - Library Mail, Media Mail, USPS Retail Ground Form 1412 - Daily Financial Report, keeps a runn...

What is our mission? - Provide trusted, affordable, universal service. eLearning module 1 What is the form for filing an insurance claim? - Form 1000. eLearning module 16 Perception is - Reality. What are our goals? - Grow revenue, increase market share and develop lifetime customers. What are t...

Domestic Mail Manual (DMM) - Sets forth the policies and regulations governing domestic mail. International Mail Manual (IMM) - Sets forth the policies and regulations governing international mail Domestic Mail - Mail sent within the US, APO/FPO, the UN, and all US territories and possesions. Label ...

USPS Mission - Provide, trusted, affordable, universal 24-Hour Clock - Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. Delivery Methods - Planes, trucks, cars, boats, bicycles, snow mobiles, m...

What is the flat size minimum? - 11 1/2 inches in length 6 1/8 inches height 1/4 inches thick Firm Holdout form 3801 - Allows a customer to obtain street addressed mail from the po when the customer normally receives 50 letters or more on the first delivery trip, or when the customer is a news agent...

End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on - 24 hour clock Items sent within the US APO, FPO, UN, and its territories and possessions. - Domestic mail sets forth the policies, regulations and procedures governing domestic mail - DMM...

Registered Mail - First-Class and Priority service only. Most secure service the post office offers. $50,000 insurance and free tracking included. International Shipping/Mailing Methods (5) - Global Express Guaranteed (GXG) Priority Mail Express International (PMEI) Priority Mail International (PMI...

What is the flat size minimum? - 11 1/2 inches in length 6 1/8 inches height 1/4 inches thick Firm Holdout form 3801 - Allows a customer to obtain street addressed mail from the po when the customer normally receives 50 letters or more on the first delivery trip, or when the customer is a news agen...

USPS - A business. One stop shopping for all delivery needs. Have the Monopoly to deliver First Class Mail (FCM). Perception - is REALITY Need - A desire to improve or accomplish something. HAZMAT - Does this package contain anything liquid, fragile, perishable, potentially hazardous, perfume and...