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supervision in the Hospitality industry final exam review Questions and Answers
supervision in the Hospitality industry final exam review Questions and Answers
[Show more]supervision in the Hospitality industry final exam review Questions and Answers
[Show more]All of the following are resources available to supervisors except: 
A. Time 
B. Organizational goals 
C. Materials 
D. People 
Ans- Organizational goals 
Which of the following management principles may be violated when food 
servers are also responsible meeting and greeting guests and bussing the...
Preview 4 out of 80 pages
Add to cartAll of the following are resources available to supervisors except: 
A. Time 
B. Organizational goals 
C. Materials 
D. People 
Ans- Organizational goals 
Which of the following management principles may be violated when food 
servers are also responsible meeting and greeting guests and bussing the...
Theory X 1950s - 1960s 
Ans- 1. They have an inborn dislike of work and will avoid it as much as possible. 
2. They must be "coerced, controlled, directed, and threatened with 
punishment" to get the work done. 3. They prefer to be led, avoid responsibility, 
lack ambition, and want security ab...
Preview 3 out of 17 pages
Add to cartTheory X 1950s - 1960s 
Ans- 1. They have an inborn dislike of work and will avoid it as much as possible. 
2. They must be "coerced, controlled, directed, and threatened with 
punishment" to get the work done. 3. They prefer to be led, avoid responsibility, 
lack ambition, and want security ab...
Primary focus of a supervisors job 
Ans- Directing 
Division of labor versus unity of command 
Ans- Division on Labor - Employees should specialize in work tasks. 
Unity of command - each employee should only have one boss 
Formal authority 
Ans- Comes from the position a person holds in the organiz...
Preview 2 out of 11 pages
Add to cartPrimary focus of a supervisors job 
Ans- Directing 
Division of labor versus unity of command 
Ans- Division on Labor - Employees should specialize in work tasks. 
Unity of command - each employee should only have one boss 
Formal authority 
Ans- Comes from the position a person holds in the organiz...
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