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[Show more]Service Cloud Certification Study Exam 
Questions And Answers (Verified And 
Updated) 
Which factors influence KPIs, and business challenges for call centers? 
Hint: C-C-R - answera) Customer Satisfaction 
b) Cost of Service 
c) Revenue 
For which KPI area is FCR (First Call Resolution) a driver? - ...
Preview 2 out of 8 pages
Add to cartService Cloud Certification Study Exam 
Questions And Answers (Verified And 
Updated) 
Which factors influence KPIs, and business challenges for call centers? 
Hint: C-C-R - answera) Customer Satisfaction 
b) Cost of Service 
c) Revenue 
For which KPI area is FCR (First Call Resolution) a driver? - ...
Service Cloud Consultant - Practice Exam 
Questions With Verified Answers 
Support department is overwhelmed with emails from customers facing different kinds of 
undocumented issues that require troubleshooting. What is a solution that would help resolve 
complex issues quickly? - answerHire techni...
Preview 3 out of 19 pages
Add to cartService Cloud Consultant - Practice Exam 
Questions With Verified Answers 
Support department is overwhelmed with emails from customers facing different kinds of 
undocumented issues that require troubleshooting. What is a solution that would help resolve 
complex issues quickly? - answerHire techni...
Service Cloud Consultant Certification Exam 
Questions And Answers (Verified And 
Updated) 
To setup entitlement process, what must you do 
A: Set up Service Contracts with Contract Line Items 
B: Specify actions that you'll add to you entitlement process 
C: setup milestones that you will add to t...
Preview 2 out of 5 pages
Add to cartService Cloud Consultant Certification Exam 
Questions And Answers (Verified And 
Updated) 
To setup entitlement process, what must you do 
A: Set up Service Contracts with Contract Line Items 
B: Specify actions that you'll add to you entitlement process 
C: setup milestones that you will add to t...
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