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BUNDLE:: CPXP Exams 2024/2025 with Complete Solutions | 100% pass
BUNDLE:: CPXP Exams 2024/2025 with Complete Solutions | 100% pass
[Show more]BUNDLE:: CPXP Exams 2024/2025 with Complete Solutions | 100% pass
[Show more]CPXP exam with Complete Solutions | 100% pass 
Patient Experience definition (Beryl Institute) - The sum of all interactions, shaped by an 
organization's culture, that influence patient perceptions across the continuum of care. 
CIQ - Cultural IQ test: Measures cultural engagement with 10 question...
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Add to cartCPXP exam with Complete Solutions | 100% pass 
Patient Experience definition (Beryl Institute) - The sum of all interactions, shaped by an 
organization's culture, that influence patient perceptions across the continuum of care. 
CIQ - Cultural IQ test: Measures cultural engagement with 10 question...
How did the report of quality measures to CMS begin? - Hospitals could voluntarily report quality 
measures starting in 2001- adapting to current state from there 
What is HCAHPS - Hospital Consumer Assessment of Healthcare Providers and System 
What are some metrics for outcome of care? - mortality...
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Add to cartHow did the report of quality measures to CMS begin? - Hospitals could voluntarily report quality 
measures starting in 2001- adapting to current state from there 
What is HCAHPS - Hospital Consumer Assessment of Healthcare Providers and System 
What are some metrics for outcome of care? - mortality...
Top box - Most frequently reported best result in each composite. 
benchmark - Allows you to compare top box performance and understand where you stand in 
relation to others in the composite 
Evidenced based leadership - Operational framework that established an infrastructure to improve 
execution...
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Add to cartTop box - Most frequently reported best result in each composite. 
benchmark - Allows you to compare top box performance and understand where you stand in 
relation to others in the composite 
Evidenced based leadership - Operational framework that established an infrastructure to improve 
execution...
CPXP Exam with Complete Solutions | 100% 
pass 
DESK model to counsel a team member - D: Describe the problem behavior you have seen 
E: Explain/ evaulate how the problem behavior affects outcomes and performance( how you feel) 
S: Show exactly what steps the person needs to take to improve ( behavi...
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Add to cartCPXP Exam with Complete Solutions | 100% 
pass 
DESK model to counsel a team member - D: Describe the problem behavior you have seen 
E: Explain/ evaulate how the problem behavior affects outcomes and performance( how you feel) 
S: Show exactly what steps the person needs to take to improve ( behavi...
HVBP stands for - Hospital Value Based Purchasing 
HVBP defined - medicare system of reimbursing for quality care 
DRG stands for - Diagnosis Related Group 
DRG defined - a class of illnesses for which Medicare pays a fixed amount instead of what is actually 
paid out to treat patient 
Level of dive...
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Add to cartHVBP stands for - Hospital Value Based Purchasing 
HVBP defined - medicare system of reimbursing for quality care 
DRG stands for - Diagnosis Related Group 
DRG defined - a class of illnesses for which Medicare pays a fixed amount instead of what is actually 
paid out to treat patient 
Level of dive...
Patient education material should be written at which grade level? - 4-6 grade or lower reading 
level, preferably including pictures and illustrations. 
Sympathy - It is about understanding what patients are feeling. 
Empathy - It is about feeling what patients are feeling. 
Compassion - It adds ac...
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Add to cartPatient education material should be written at which grade level? - 4-6 grade or lower reading 
level, preferably including pictures and illustrations. 
Sympathy - It is about understanding what patients are feeling. 
Empathy - It is about feeling what patients are feeling. 
Compassion - It adds ac...
During nurse rounding, a mother complains that the whiteboard in her childs room is not always up to 
date. What is the best FIRST step for the person conducting the rounding? - Apologize to the mother 
and thank her for this feedback. 
A patient, Mrs. Garza, is agitated as she reaches the registrat...
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Add to cartDuring nurse rounding, a mother complains that the whiteboard in her childs room is not always up to 
date. What is the best FIRST step for the person conducting the rounding? - Apologize to the mother 
and thank her for this feedback. 
A patient, Mrs. Garza, is agitated as she reaches the registrat...
5 change catalysts (readiness) - 1. burning platform/significant threats 
nal restructuring 
3. new facilities/technology 
nary leadership 
5. passion to be better 
examples of burning platform/significant threats (in relation to change catalysts) - HCAHS 
introduced 
universal precautions (pandemic...
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Add to cart5 change catalysts (readiness) - 1. burning platform/significant threats 
nal restructuring 
3. new facilities/technology 
nary leadership 
5. passion to be better 
examples of burning platform/significant threats (in relation to change catalysts) - HCAHS 
introduced 
universal precautions (pandemic...
Role of leadership - Provide clarity, Ensure accountability, Drive ownership 
Triple Aim of Healthcare - Better patient experience, lower costs, improved population health 
The fourth Aim - Joy at work/clinician experience 
Strategies for Patient Experience and Service Excellence - Leadership roundi...
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Add to cartRole of leadership - Provide clarity, Ensure accountability, Drive ownership 
Triple Aim of Healthcare - Better patient experience, lower costs, improved population health 
The fourth Aim - Joy at work/clinician experience 
Strategies for Patient Experience and Service Excellence - Leadership roundi...
Six Domains of HCAHPS Survey - 1. Communication with nurses; 2. Communication with doctors; 3. 
Responsiveness of hospital staff; 4. Pain management; 5. Discharge of information; 6. Care Transition 
Two Individual Questions of HCAHPS Survey - 1. Cleanliness of hospital; 2. Quietness of hospital 
Two...
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Add to cartSix Domains of HCAHPS Survey - 1. Communication with nurses; 2. Communication with doctors; 3. 
Responsiveness of hospital staff; 4. Pain management; 5. Discharge of information; 6. Care Transition 
Two Individual Questions of HCAHPS Survey - 1. Cleanliness of hospital; 2. Quietness of hospital 
Two...
Rounding and PFAC are - proven patient experience practices 
employee engagement - the reflections of the relationship between an organization and its 
employees 
High employee engagement is strongly correlated with - higher pat sat, lower safety incidents 
recognition - acknowledgement for a person...
Preview 1 out of 2 pages
Add to cartRounding and PFAC are - proven patient experience practices 
employee engagement - the reflections of the relationship between an organization and its 
employees 
High employee engagement is strongly correlated with - higher pat sat, lower safety incidents 
recognition - acknowledgement for a person...
PFCC stands for - Patient & Family Centered Care 
Describe PFCC (Patient & Fam Cntred Care) - 1. promotes health & well-being of individual & family. 
ach to planning, delivery & evaluation of health care 
3. grounded in beneficial partnership among healthcare providers, patient & family. 
Emphasis ...
Preview 2 out of 11 pages
Add to cartPFCC stands for - Patient & Family Centered Care 
Describe PFCC (Patient & Fam Cntred Care) - 1. promotes health & well-being of individual & family. 
ach to planning, delivery & evaluation of health care 
3. grounded in beneficial partnership among healthcare providers, patient & family. 
Emphasis ...
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