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[Show more]product: the service product; is why the customer, client, or guests comes to the org in the first place 
service: the term servicescape, used to describe the aspects of the setting that contribute to the guests' 
overall feel of experience 
delivery: including human components&the physical product...
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Add to cartproduct: the service product; is why the customer, client, or guests comes to the org in the first place 
service: the term servicescape, used to describe the aspects of the setting that contribute to the guests' 
overall feel of experience 
delivery: including human components&the physical product...
Fat-soluble vitamins - A, D, E, K 
Water-soluble vitamins - B vitamins and vitamin C 
Major minerals - calcium, chloride, magnesium, phosphorus, potassium, sodium, sulfur 
Trace minerals - essential mineral nutrients the human body requires in relatively small amounts 
(less than 100 milligrams per ...
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Add to cartFat-soluble vitamins - A, D, E, K 
Water-soluble vitamins - B vitamins and vitamin C 
Major minerals - calcium, chloride, magnesium, phosphorus, potassium, sodium, sulfur 
Trace minerals - essential mineral nutrients the human body requires in relatively small amounts 
(less than 100 milligrams per ...
Management Goals - Answer-Create a true whole that is larger than the sum of its parts 
Harmonize in every decision and action the requirement of the immediate and long-range future 
Basic Management Tasks - Answer-Setting goals and objectives 
Organizing 
Motivating and communicating 
Measuring per...
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Add to cartManagement Goals - Answer-Create a true whole that is larger than the sum of its parts 
Harmonize in every decision and action the requirement of the immediate and long-range future 
Basic Management Tasks - Answer-Setting goals and objectives 
Organizing 
Motivating and communicating 
Measuring per...
Management Goals - Answer-Create a true whole that is larger than the sum of its parts 
Harmonize in every decision and action the requirement of the immediate and long-range future 
Basic Management Tasks - Answer-Setting goals and objectives 
Organizing 
Motivating and communicating 
Measuring per...
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Add to cartManagement Goals - Answer-Create a true whole that is larger than the sum of its parts 
Harmonize in every decision and action the requirement of the immediate and long-range future 
Basic Management Tasks - Answer-Setting goals and objectives 
Organizing 
Motivating and communicating 
Measuring per...
Why is Budgeting important? - Answer-Anticipate and prepare for future financial conditions 
Provide estimates of future revenues and expenses 
Help determine future room rates and other pricing structures 
Estimate financial returns on investments 
encourage managers to establish their own operatin...
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Add to cartWhy is Budgeting important? - Answer-Anticipate and prepare for future financial conditions 
Provide estimates of future revenues and expenses 
Help determine future room rates and other pricing structures 
Estimate financial returns on investments 
encourage managers to establish their own operatin...
The articulation of what an organization will look like after a change is complete is called a: 
a) code of conduct 
b) vision statement 
c) change contract 
d) mission statement - Answer-b) vision statement 
The most important task of a change sponsor is to: 
a) Evaluate the critical paths change a...
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Add to cartThe articulation of what an organization will look like after a change is complete is called a: 
a) code of conduct 
b) vision statement 
c) change contract 
d) mission statement - Answer-b) vision statement 
The most important task of a change sponsor is to: 
a) Evaluate the critical paths change a...
Hierarchical organizations are the best structure for organizations. - Answer-False 
Which structure provides more flexibility? - Answer-Flat 
Which of the following improves the flexibility and efficiency of organizations? - Answer-High level 
executives who delegate authority well. 
In developing ...
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Add to cartHierarchical organizations are the best structure for organizations. - Answer-False 
Which structure provides more flexibility? - Answer-Flat 
Which of the following improves the flexibility and efficiency of organizations? - Answer-High level 
executives who delegate authority well. 
In developing ...
full service hotels - Answer--complete food and beverage services 
-high quality guest services 
-major guests: corporate and leisure not sensitive to price 
-subsegments: 
1. deluxe 
2. luxury (upper upscale) 
3. upscale 
4. midscale with food and beverage 
limited service hotels - Answer--referred...
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Add to cartfull service hotels - Answer--complete food and beverage services 
-high quality guest services 
-major guests: corporate and leisure not sensitive to price 
-subsegments: 
1. deluxe 
2. luxury (upper upscale) 
3. upscale 
4. midscale with food and beverage 
limited service hotels - Answer--referred...
Which of the following would NOT be a moment of truth? - Amswer-your car will not start when it is 
time to go to the restaurant 
Internal customers are - Amswer-the employees 
Anyone who receives or benefits from the output of someone's work is - Amswer-a guest 
Quality guest service requires that...
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Add to cartWhich of the following would NOT be a moment of truth? - Amswer-your car will not start when it is 
time to go to the restaurant 
Internal customers are - Amswer-the employees 
Anyone who receives or benefits from the output of someone's work is - Amswer-a guest 
Quality guest service requires that...
Capital - Money, or the equivalent of money, that is loaned to, or invested in, a business 
Debt - Fixed Obligation or liability of the business that must be paid back, with interest, over a 
specified period of time 
Equity - Ownership in the business that does not require immediate repayment, but ...
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Add to cartCapital - Money, or the equivalent of money, that is loaned to, or invested in, a business 
Debt - Fixed Obligation or liability of the business that must be paid back, with interest, over a 
specified period of time 
Equity - Ownership in the business that does not require immediate repayment, but ...
Examples of managed services - Answer-Airlines, military, schools, healthcare facilities, business & 
industry, leisure & recreation, conference centers, airports, travel plazas 
Name some of the biggest management companies - Answer-Compass, Aramark, Sodexo, Centerplate 
Why is it difficult to dete...
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Add to cartExamples of managed services - Answer-Airlines, military, schools, healthcare facilities, business & 
industry, leisure & recreation, conference centers, airports, travel plazas 
Name some of the biggest management companies - Answer-Compass, Aramark, Sodexo, Centerplate 
Why is it difficult to dete...
Cleaning and maintaining a kitchen will keep you, your employees, and your guests - Answer-All of these 
the browning of a roast or the sear on a piece of meat is caused by - Answer-maillard reaction 
in 1765, the first restaurant was created by _____ in paris - Answer-boulanger 
if you smell the mi...
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Add to cartCleaning and maintaining a kitchen will keep you, your employees, and your guests - Answer-All of these 
the browning of a roast or the sear on a piece of meat is caused by - Answer-maillard reaction 
in 1765, the first restaurant was created by _____ in paris - Answer-boulanger 
if you smell the mi...
Which of the following is not typically used to forecast guest count/revenue levels when point-of-sale 
(POS) systems are used? 
a. Number of managers' hours 
b. Last week's average daily guest count and revenue 
c. Last month's average daily guest count and revenue 
d. Yesterday's guest count a...
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Add to cartWhich of the following is not typically used to forecast guest count/revenue levels when point-of-sale 
(POS) systems are used? 
a. Number of managers' hours 
b. Last week's average daily guest count and revenue 
c. Last month's average daily guest count and revenue 
d. Yesterday's guest count a...
One reason cost containment within the U.S. healthcare system remains an elusive goal can best be 
described as: 
a) Size & Complexity 
b) Fragmentation 
c) Market-oriented 
d) A & C only 
e) All of the above - Answer-All of the above 
Which are considered Dimensions of Holistic Health definition? 
...
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Add to cartOne reason cost containment within the U.S. healthcare system remains an elusive goal can best be 
described as: 
a) Size & Complexity 
b) Fragmentation 
c) Market-oriented 
d) A & C only 
e) All of the above - Answer-All of the above 
Which are considered Dimensions of Holistic Health definition? 
...
Within the lodging and food services industries are a variety of related fields that include: - Answerlodging, F&B (and tourism) 
-global, diverse 
-Hotels, restaurants, clubs, resorts, casinos, cruise ships, theme parks 
-The recreation and leisure market 
-The convention center market 
-The school...
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Add to cartWithin the lodging and food services industries are a variety of related fields that include: - Answerlodging, F&B (and tourism) 
-global, diverse 
-Hotels, restaurants, clubs, resorts, casinos, cruise ships, theme parks 
-The recreation and leisure market 
-The convention center market 
-The school...
How much will the US population grow by 2050? 
a) 37 
b) 40 
c) 27 
d) 10 - Answer-27% 
By 2030, more than __________ percent of the population of the United States will be aged 65+ years. 
a) 10 
b) 20 
c) 40 
d) 75 - Answer-B. 20% 
_____% of all consumers are female 
a)60 
b)35 
c)65 
d)85 - Answe...
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Add to cartHow much will the US population grow by 2050? 
a) 37 
b) 40 
c) 27 
d) 10 - Answer-27% 
By 2030, more than __________ percent of the population of the United States will be aged 65+ years. 
a) 10 
b) 20 
c) 40 
d) 75 - Answer-B. 20% 
_____% of all consumers are female 
a)60 
b)35 
c)65 
d)85 - Answe...
Which of the following is an organic nutrient (contains hydrogen and carbon) that is necessary for 
everyday life by supporting all body functions? - Answer-Vitamins 
Which of the following are nutrients that our bodies need in large amounts to support normal function 
and health? These nutrients pr...
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Add to cartWhich of the following is an organic nutrient (contains hydrogen and carbon) that is necessary for 
everyday life by supporting all body functions? - Answer-Vitamins 
Which of the following are nutrients that our bodies need in large amounts to support normal function 
and health? These nutrients pr...
Vitamin C is best known for its role in preventing scurvy. It also is critical in the formation and 
maintenance of this protein found in all connective tissues in our body. - Answer-Collagen 
The main function of Vitamin E is as an antioxidant. It is prevalent in our fat tissue (adipose tissue) and...
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Add to cartVitamin C is best known for its role in preventing scurvy. It also is critical in the formation and 
maintenance of this protein found in all connective tissues in our body. - Answer-Collagen 
The main function of Vitamin E is as an antioxidant. It is prevalent in our fat tissue (adipose tissue) and...
f a Nutrition Facts label lists total carbohydrate as 10 grams and sugar as 5 grams, then how many 
calories do you get from carbohydrates? - Answer-40 calories 
Approximately 90-95% of all cases of Diabetes are classified as type 2. What is the most common trigger 
for type 2 Diabetes? - Answer-Obe...
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Add to cartf a Nutrition Facts label lists total carbohydrate as 10 grams and sugar as 5 grams, then how many 
calories do you get from carbohydrates? - Answer-40 calories 
Approximately 90-95% of all cases of Diabetes are classified as type 2. What is the most common trigger 
for type 2 Diabetes? - Answer-Obe...
Added sugar should be less than _________% of the total carbohydrate of a food item. - Answer-30% 
Or 
50% 
The Dietary Guidelines for Americans recommends ___________ grams of dietary fiber per 1,000 
calories consumed. - Answer-14 grams 
Which of the following disaccharides is also known as table ...
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Add to cartAdded sugar should be less than _________% of the total carbohydrate of a food item. - Answer-30% 
Or 
50% 
The Dietary Guidelines for Americans recommends ___________ grams of dietary fiber per 1,000 
calories consumed. - Answer-14 grams 
Which of the following disaccharides is also known as table ...
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