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postal window exam 421
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[Show more]MAILABILITY - ANSWER-DETERMINING IF AN ITEM PRESENTED FOR 
MAILING CAN BE ADMITTED INTO MAILSTREAM IS AN IMPORTANT PART 
OF YOUR JOB. 
FCM - ANSWER-FIRST-CLASS MAIL 
NONMAILABLE - ANSWER-MEANS THE PIECE, AS DESIGNED, IS 
PROHIBITED FROM THE MAILSTREAM. 
ALL MAILPIECES ENTERING THE MAILSTREAM ARE SEP...
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Add to cartMAILABILITY - ANSWER-DETERMINING IF AN ITEM PRESENTED FOR 
MAILING CAN BE ADMITTED INTO MAILSTREAM IS AN IMPORTANT PART 
OF YOUR JOB. 
FCM - ANSWER-FIRST-CLASS MAIL 
NONMAILABLE - ANSWER-MEANS THE PIECE, AS DESIGNED, IS 
PROHIBITED FROM THE MAILSTREAM. 
ALL MAILPIECES ENTERING THE MAILSTREAM ARE SEP...
Caller Service - ANSWER-For customers that need more pick up times than the 
Post office offers. 
Return receipt for merchandise - ANSWER-Service has a return receipt 
automatically 
Article 19 - ANSWER-This article of the national agreement (union) applies to an 
SSA 
Sure money (Diner Saguaro) - A...
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Add to cartCaller Service - ANSWER-For customers that need more pick up times than the 
Post office offers. 
Return receipt for merchandise - ANSWER-Service has a return receipt 
automatically 
Article 19 - ANSWER-This article of the national agreement (union) applies to an 
SSA 
Sure money (Diner Saguaro) - A...
24 hour clock - ANSWER-end to end process to ensure mail is collected, 
distributed and delivered 
Domestic Mail - ANSWER-Consists of items sent within the USA, its territories 
and possessions including APO/FPO Offices 
Domestic Mail Manual (DMM) - ANSWER-Set forth the policies regulations and 
pro...
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Add to cart24 hour clock - ANSWER-end to end process to ensure mail is collected, 
distributed and delivered 
Domestic Mail - ANSWER-Consists of items sent within the USA, its territories 
and possessions including APO/FPO Offices 
Domestic Mail Manual (DMM) - ANSWER-Set forth the policies regulations and 
pro...
Customs forms - ANSWER-PS Form 2976-A. 
Extra services - ANSWER-Certificate of mailing, COD, usps tracking, insured 
mail, registered mail, restricted delivery, return receipt, return receipt for 
merchandise, signature confirmation, special handling. 
Extra services for priority mail express - ANSW...
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Add to cartCustoms forms - ANSWER-PS Form 2976-A. 
Extra services - ANSWER-Certificate of mailing, COD, usps tracking, insured 
mail, registered mail, restricted delivery, return receipt, return receipt for 
merchandise, signature confirmation, special handling. 
Extra services for priority mail express - ANSW...
Express Mail - ANSWER-Shipping Services 
Priority Mail - ANSWER-Shipping Services 
Parcel Select - ANSWER-Shipping Services 
Parcel Return Service - ANSWER-Shipping Services 
International Mail - ANSWER-Shipping Services 
First Class Mail - ANSWER-Mailing Service 
Those services in which the Postal ...
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Add to cartExpress Mail - ANSWER-Shipping Services 
Priority Mail - ANSWER-Shipping Services 
Parcel Select - ANSWER-Shipping Services 
Parcel Return Service - ANSWER-Shipping Services 
International Mail - ANSWER-Shipping Services 
First Class Mail - ANSWER-Mailing Service 
Those services in which the Postal ...
What is GIST - ANSWER-Greet. Inquire, Suggest, Thank 
What is the postal service mission? - ANSWER-Provide trusted, affordable 
universal service 
Why does the Postal service go by the 24 hr clock? - ANSWER-To keep process 
on task to ensure collection and delivery is on time 
What is the minimum si...
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Add to cartWhat is GIST - ANSWER-Greet. Inquire, Suggest, Thank 
What is the postal service mission? - ANSWER-Provide trusted, affordable 
universal service 
Why does the Postal service go by the 24 hr clock? - ANSWER-To keep process 
on task to ensure collection and delivery is on time 
What is the minimum si...
PS Form 3806 - ANSWER-Receipt for Registered Mail 
PS Form 2865 - ANSWER-Return Receipt for International Mail 
Label 200 - ANSWER-Registered Mail 
PS Form 3854 - ANSWER-Manifold Registered Dispatch Book 
PS Form 3816 - ANSWER-COD Mailing and Delivery Receipt 
PS Form 3817 - ANSWER-Certificate of Ma...
Preview 1 out of 3 pages
Add to cartPS Form 3806 - ANSWER-Receipt for Registered Mail 
PS Form 2865 - ANSWER-Return Receipt for International Mail 
Label 200 - ANSWER-Registered Mail 
PS Form 3854 - ANSWER-Manifold Registered Dispatch Book 
PS Form 3816 - ANSWER-COD Mailing and Delivery Receipt 
PS Form 3817 - ANSWER-Certificate of Ma...
USPS Mission - ANSWER-Provide, trusted, affordable, universal 
24-Hour Clock - ANSWER-Improve effectiveness through standardization & 
innovation. End-to-end process to ensure mail is Collected, distributed, and 
delivered. USPS runs on this. 
Delivery Methods - ANSWER-Planes, trucks, cars, boats, b...
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Add to cartUSPS Mission - ANSWER-Provide, trusted, affordable, universal 
24-Hour Clock - ANSWER-Improve effectiveness through standardization & 
innovation. End-to-end process to ensure mail is Collected, distributed, and 
delivered. USPS runs on this. 
Delivery Methods - ANSWER-Planes, trucks, cars, boats, b...
End to end process to ensure mail is collected, distributed and delivered the type 
of clock the usps runs on - ANSWER-24 hour clock 
Items sent within the US APO, FPO, UN, and its territories and possessions. - 
ANSWER-Domestic mail 
sets forth the policies, regulations and procedures governing dom...
Preview 2 out of 10 pages
Add to cartEnd to end process to ensure mail is collected, distributed and delivered the type 
of clock the usps runs on - ANSWER-24 hour clock 
Items sent within the US APO, FPO, UN, and its territories and possessions. - 
ANSWER-Domestic mail 
sets forth the policies, regulations and procedures governing dom...
End to end process to ensure mail is collected, distributed and delivered the type 
of clock the usps runs on - ANSWER-24 hour clock 
Items sent within the US APO, FPO, UN, and its territories and possessions. - 
ANSWER-Domestic mail 
sets forth the policies, regulations and procedures governing dom...
Preview 2 out of 8 pages
Add to cartEnd to end process to ensure mail is collected, distributed and delivered the type 
of clock the usps runs on - ANSWER-24 hour clock 
Items sent within the US APO, FPO, UN, and its territories and possessions. - 
ANSWER-Domestic mail 
sets forth the policies, regulations and procedures governing dom...
Domestic Mail Manual (DMM) - ANSWER-Sets forth the policies and regulations 
governing domestic mail. 
International Mail Manual (IMM) - ANSWER-Sets forth the policies and 
regulations governing international mail 
Domestic Mail - ANSWER-Mail sent within the US, APO/FPO, the UN, and all US 
territor...
Preview 2 out of 5 pages
Add to cartDomestic Mail Manual (DMM) - ANSWER-Sets forth the policies and regulations 
governing domestic mail. 
International Mail Manual (IMM) - ANSWER-Sets forth the policies and 
regulations governing international mail 
Domestic Mail - ANSWER-Mail sent within the US, APO/FPO, the UN, and all US 
territor...
An active listening technique used to create a successful transaction is called 
________. 
clarifying. 
3 multiple choice options 
One of the first things a customer notices about a SSA is their 
personal appearance. 
3 multiple choice options 
The primary law enforcement for the United States Post...
Preview 1 out of 4 pages
Add to cartAn active listening technique used to create a successful transaction is called 
________. 
clarifying. 
3 multiple choice options 
One of the first things a customer notices about a SSA is their 
personal appearance. 
3 multiple choice options 
The primary law enforcement for the United States Post...
1x sold
Does the Postal Service receive tax dollars for operating expenses? - 
ANSWER-No 
What does the Postal Service rely on to fund its operations? - ANSWER-The sale 
of postage, products, and services 
What's the Postal Service's responsibility of mail? - ANSWER-To preserve and 
protect the security a...
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Add to cartDoes the Postal Service receive tax dollars for operating expenses? - 
ANSWER-No 
What does the Postal Service rely on to fund its operations? - ANSWER-The sale 
of postage, products, and services 
What's the Postal Service's responsibility of mail? - ANSWER-To preserve and 
protect the security a...
ssda - ANSWER-performs many of the same duties of an SSA; however, they 
also support the back office distribution functions 
lobby assistant - ANSWER-helps customers identify mailing needs, ensures 
customers complete required forms before they reach the window, and answers 
customer questions 
LSS...
Preview 2 out of 10 pages
Add to cartssda - ANSWER-performs many of the same duties of an SSA; however, they 
also support the back office distribution functions 
lobby assistant - ANSWER-helps customers identify mailing needs, ensures 
customers complete required forms before they reach the window, and answers 
customer questions 
LSS...
What is the IMM - ANSWER-International Mail Manual 
How often is the Postal bulletin printed - ANSWER-Bi-weekly 
What is undeclared HAZMAT - ANSWER-potentially hazardous material that has 
NOT be deemed as such by the customer. 
Can an SSA assist in sealing a REGISTERED parcel? - ANSWER-NO! An SSA 
...
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Add to cartWhat is the IMM - ANSWER-International Mail Manual 
How often is the Postal bulletin printed - ANSWER-Bi-weekly 
What is undeclared HAZMAT - ANSWER-potentially hazardous material that has 
NOT be deemed as such by the customer. 
Can an SSA assist in sealing a REGISTERED parcel? - ANSWER-NO! An SSA 
...
GIST - ANSWER-Greeting Customers, Inquiring their needs, Suggesting options 
best to the customers' needs and Thanking them for coming to the US Postal 
Service 
Processing Categories - ANSWER-Letters, Flats, Machinable Parcels, Irregular 
Parcels, and Outside Parcels. 
Letter-Size Mail - ANSWER-Re...
Preview 2 out of 12 pages
Add to cartGIST - ANSWER-Greeting Customers, Inquiring their needs, Suggesting options 
best to the customers' needs and Thanking them for coming to the US Postal 
Service 
Processing Categories - ANSWER-Letters, Flats, Machinable Parcels, Irregular 
Parcels, and Outside Parcels. 
Letter-Size Mail - ANSWER-Re...
USPS - ANSWER-A business. One stop shopping for all delivery needs. Have 
the Monopoly to deliver First Class Mail (FCM). 
Perception - ANSWER-is REALITY 
Need - ANSWER-A desire to improve or accomplish something. 
HAZMAT - ANSWER-Does this package contain anything liquid, fragile, 
perishable, pote...
Preview 2 out of 10 pages
Add to cartUSPS - ANSWER-A business. One stop shopping for all delivery needs. Have 
the Monopoly to deliver First Class Mail (FCM). 
Perception - ANSWER-is REALITY 
Need - ANSWER-A desire to improve or accomplish something. 
HAZMAT - ANSWER-Does this package contain anything liquid, fragile, 
perishable, pote...
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