AHLEI 2024/2025 updated Questions And Answers 100% correct

Which of the following statements best describes employee empowerment? Employee empowerment gives employees the authority to make on-the-spot decisions to respond to guest needs-decisions that used to be made only by managers. When an inquiry call is received by the sales department: It's import...

Chain Hotela hotel owned by or affiliated with other properties economy/limited serviceA level of service emphasizing clean, comfortable, inexpensive rooms that meet the most basic needs of a guest. Economy or limited service hotels appeal primarily to budget minded travelers FranchisingA method...

Does the workplace culture at each property in your organization need to be the same? No, it behooves an organization to allow the workplace culture to be different at different properties. What is a good way to reinforce your culture among new and existing employees? Make sure your actions conve...

Does the workplace culture at each property in your organization need to be the same? No, it behooves an organization to allow the workplace culture to be different at different properties. What is a good way to reinforce your culture among new and existing employees? Make sure your actions conve...

What is the first service opportunity for CVB's?When leisure visitors "bite on the promotional hook" offered through the bureau's marketing efforts. Who should answer a CVB's telephones?The "director of first impressions"- someone with a cheery disposition who loves to help others and solv...

Why is it important that you, a hospitality student or professional, study accounting? As a user of financial information, you need to know how the information is processed and how reports are prepared. The fundamental purpose of accounting is to: provide accurate, useful, and timely financial i...

Account Receivable SystemA system to account for revenue that is due (has been earned) but not yet collected Accural Accounting SystemAn accounting system that matches revenue generated with the expenses incurred to generate the revenue Commercial Food Service OperationFood service operation fou...

Which of the following statements about hotel food and beverage operations is TRUE? a. Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the property's food and beverage outlets. b. Room service is typically the most profitable food service operation in a hotel. c....

economy, mid-market and luxury what are the three basic service level categories of hotels? housekeeping labor expense may be higher for suite hotels than for other properties in the midrange service category which of the following is true? organizational chart which of the following is most likel...

Which of the following would be classified as a noncommercial food service operation? a. a snack bar located in an airport terminal b. a meal program at a college or university c. a concession stand at a sports facility d. an upscale, fine dining facility at a resortb. a meal program at a colleg...

Chapter 1 Noncommercial operations o Schools o Hospitals o Military o Nursing homes. Hotel sales and marketing department responsible for attracting guests to the property, making group bookings, and handling convention services. o Often involved with advertising and public relations. Reven...

All of the following are resources available to supervisors except: A. Time B. Organizational goals C. Materials D. PeopleOrganizational goals Which of the following management principles may be violated when food servers are also responsible meeting and greeting guests and bussing their own t...