PACKAGE DEAL:COM 312 Final Exam Study Guide Complete Solutions(Latest Update 2024)

Conflict Should be accepted as a fact of life. - ANSWER True According to our textbook, conflict may exist even when people are not arguing or even talking to each other. - ANSWER True Effective conflict managment occurs when our communication behavior produces an outcome that is satisfactory ...

Face - ANSWER -The image people have of themselves Positive Face - ANSWER -our belief that we are likable and worth of other's respect Autonomous Face - ANSWER -the part of us that wants some independence, privacy, recognition for our contributions, or time alone. Four Factors of Face Mana...

Tangible conflict issues - ANSWER Hard, physical or observable assets that are often scarce, such that conflicting parties either get what they want or nothing at all Win/lose Examples of tangible conflict issues - ANSWER Money, land, space (master bedroom) Kids in a divorce Negotiation ...

Eustress - ANSWER short-term; encourages positive actions and attitudes Hypostress - ANSWER under-load; anxiety from boredom or lack of challenge EX: not having a job over the summer Hyperstress - ANSWER too many things, unable to adapt/cope Anger: - ANSWER Alarm clock, the "righteous" ...

coactive persuasion -ANSWER The speaker tries to show the audience how their ideas are related to his/hers, gently leading the audience to agree with his/her position. ways that persuaders work to move towards persuadees psychologically so that they will be moved, in turn, to accept the persuade...

Competence Model of Conflict Management -ANSWER APPROPRIATENESS * following social rules, norm, expectations EFFECTIVENESS * successful achieving one's goals - these components can occur independently, but typically are intertwined Enacting a competence approach -ANSWER - engage in m...

What are emotions? - ANSWER 1) a felt physiological experience in the body 2)thinking and intepretation is based on our appraisal of what has happened 3)emotional expressions involving verbal & nonverbal How are emotions most often expressed? - ANSWER non-verbal cues What do emotions do in c...

Emotions - ANSWER modes of functioning, shaped by natural selection, that coordinate physiological, cognitive, motivational, behavioral, and subjective responses in patterns that increase the ability to meet the adaptive challenges of situations that have recurred over evolutionary time An emotio...

interpersonal violence - ANSWER when a person imposes their will on someone else through verbal or physical intimidation behaviors of interpersonal violence - ANSWER interrupt, dominate, stereotype others, intense glaring eye contact, invading posture, emit an arrogant air, loud, abrasive verb...

Negotiation - ANSWER to settle a dispute through discussion and mutual agreement win/lose perspective - ANSWER often adapted by amateur negotiators-- one party wins everything while the other party loses; no compromise, all or nothing. makes negotiation highly competitive (zero sum game, fixed pi...

4 Risks of Self-disclosure - ANSWER 1. Fear of exposure or rejection 2. fear of retaliation or angry attacks 3. fear of loss of control 4. fear of losing individuality The disclosure-liking hypothesis - ANSWER when people self-disclose to one another, they tend to like one another more The lik...