PACKAGE DEAL OF CPXP QUESTIONS WITH COMPLETE SOLUTION 2023/2024

CPXP Glossary Questions with complete solution 2023/2024Affinity Diagram: Purpose - correct answer organize a large number of ideas into their natural relationships Affinity Diagram: purpose - correct answer helps taps into team’s creativity and intuition Affinity Diagram: When to Use (3) - ...

CPXP FRAMEWORKS Question and answers rated A+ 2023/2024 AIDET - correct answer Acknowledge, Introduce, Duration, Explain, Thank AIDET® is an acronym created by Studer Group's and part of the Five Fundamentals of Communication that stand for Acknowledge, Introduce, Duration, Explanation and Tha...

CPXP exam-- Question and answers 100% correct 2023/2024Patient Experience definition (Beryl Institute) - correct answer The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. CIQ - correct answer Cultural IQ test: Measur...

CPXP Exam Question and answers already passed 2023/2024 Patient Experience definition (Beryl Institute) - correct answer The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. CIQ - correct answer Cultural IQ test: Meas...

CPXP exam Question and answers 2023/2024 verified to passHEART - correct answer Hear, empathize, apologize, respond, thank HEART - correct answer Hear, empathize, apologize, respond, thank LEARN - correct answer Listen, empathize, apologize, resolve, never leave them hanging. HCAHPS 8 Compo...

CPXP Exam Study Guide Question and answers correctly solved 2023/2024Patient Experience definition (Beryl Institute) - correct answer The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. CIQ - correct answer Cultural I...

CPXP Exam Study Guide (in progress) Questions with complete solution 2023/2024How did the report of quality measures to CMS begin? - correct answer Hospitals could voluntarily report quality measures starting in 2001- adapting to current state from there What is HCAHPS - correct answer Hospital C...

CPXP Exam Study Guide (in progress) - Stewart Question and answers rated A+ 2023/2024 How did the report of quality measures to CMS begin? - correct answer Hospitals could voluntarily report quality measures starting in 2001- adapting to current state from there What is HCAHPS - correct answer H...

CPXP Exam Prep Question and answers 100% correct 2023/2024 Triple/Quadruple Aim - correct answer Triple: Better health, better care, lower cost. Sounds like a motto. :) The main focus is to improve the lives of our patients, enhance experience, and reduce per capita costs of care for the benefit of...

CPXP Exam - Patient Experience - PX - Domain 01 - Partnership and Advocacy Question and answers already passed 2023/2024 Patient education material should be written at which grade level? - correct answer 4-6 grade or lower reading level, preferably including pictures and illustrations. Sympathy...

CPXP Exam - Domain 4 Question and answers 2023/2024 verified to passPatient Experience is defined as . . . - correct answer The sum of all interactions, shaped by an organization's culture, that influences patient perceptions across the continuum of care. - The Beryl Institute Role of Leadership...

CPXP Exam - Domain 3 Question and answers correctly solved 2023/2024Change Catalyst - correct answer Things that initiate, manage, and lead in a new direction -Burning Platform/Significant Threat -Passion to be better -Visionary leadership -External restructuring -New facilities / technology ...

CPXP Exam - Domain 2 Question and answers correctly solved 2023/2024 Data sources and Collection Methods - correct answer Surveys - like CAHPS Rounding Focus Groups Social Media Compliments and Complaints Patient and Family Adcisory Councils Discharge Phone Calls Employee Satisfaction / Eng...

CPXP Domain IV Organizational Culture and Leadership (M & C) Questions with complete solution 2023/2024A Service Culture Model (Gallup) - correct answer 1 Leadership Philosophy and Purpose (Committed to Service) 2 An Engagement Platform (Employee Commitment to outstanding service and quality) 3 St...

CPXP Domain IV - Organizational Culture and Leadership (24%) Question and answers rated A+ 2023/2024 Rounding and PFAC are - correct answer proven patient experience practices employee engagement - correct answer the reflections of the relationship between an organization and its employees Hi...

CPXP Domain III - Design and Innovation (25%) Question and answers 100% correct 2023/2024 PFAC - correct answer Patient Family Advisory Councils Who participates in PFAC? - correct answer Past patients and family members who want to serve on a committee to improve experience Effective uses of...

CPXP Domain II - Measurement and Analysis Question and answers already passed 2023/2024 Six Domains of HCAHPS Survey - correct answer 1. Communication with nurses; 2. Communication with doctors; 3. Responsiveness of hospital staff; 4. Pain management; 5. Discharge of information; 6. Care Transition...

CPXP Domain 4 Question and answers 2023/2024 verified to pass Proven PX Practices - correct answer -leadership rounding -hourly nurse rounding -bedside change of shift report -patient and family advisory council -post discharge phone calls -project red (reengineering hospital discharge) -pati...

CPXP Definitions Study Cards Question and answers correctly solved 2023/2024 Affinity Diagram - correct answer organizes a large number of ideas into their natural relationships. This method taps a team's creativity and intuition. it was created in the 1960s. Some examples when to use: when confro...

CPXP by Kathryn Questions with complete solution 2023/2024 HVBP stands for - correct answer Hospital Value Based Purchasing HVBP defined - correct answer medicare system of reimbursing for quality care DRG stands for - correct answer Diagnosis Related Group DRG defined - correct answer a cl...

CPXP BOK Items Question and answers rated A+ 2023/2024What are good ways (2) to ensue PX is a focus within clinical staff? - correct answer Build PX into their contracts, training in sessions official verse unofficial culture within an organization - correct answer what is conveys vs. what is exp...

CPXP 2023 Glossary Question and answers 100% correct 2023/2024 Affinity Diagram - correct answer Organizes a large number of ideas into their natural relationships. This method taps a teams creativity and intuition. Examples of when to use: 1. when you are confronted with many facts or ideas in app...

CPXP 2022(UPDATED) Question and answers 100% correct Define Complaint Process - correct answer -Issues that are Handel on The spot. - Billinh Issues ( With no care issues) - All lost and found issues. Follow Up on Complaints - correct answer - By Phone, in person or by Letter - Letter is no...

CPXP 3 Question and answers correctly solved 2023/2024DESK model to counsel a team member - correct answer D: Describe the problem behavior you have seen E: Explain/ evaulate how the problem behavior affects outcomes and performance( how you feel) S: Show exactly what steps the person needs to ta...

CPXP 2 Question and answers 2023/2024 verified to passHVBP stands for - correct answer Hospital Value Based Purchasing HVBP defined - correct answer medicare system of reimbursing for quality care DRG stands for - correct answer Diagnosis Related Group DRG defined - correct answer a class o...

CLC 033 Question and answers correctly solved 2023/2024Why is this continuous learning module necessary? Consider the following: Existing Department of Defense (DOD) contracting professionals could benefit from additional coverage of contract format and contract line item structure. The introdu...