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MCDONALD'S OPERATIONS AND CASE STUDY EXAMS COMPILATION BUNDLE 2023/24|DOWNALOAD TO PASS
MCDONALD'S OPERATIONS AND CASE STUDY EXAMS COMPILATION BUNDLE 2023/24|DOWNALOAD TO PASS
[Show more]MCDONALD'S OPERATIONS AND CASE STUDY EXAMS COMPILATION BUNDLE 2023/24|DOWNALOAD TO PASS
[Show more]ROLE OF OPERATIONS MANAGEMENT 
-strategic role of operations management - cost leadership, good/service differentiation 
- goods and/or services in different industries 
- interdependence with other key business functions 
 
 
Strategic role of operations management 
Turning raw materials into goods...
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Add to cartROLE OF OPERATIONS MANAGEMENT 
-strategic role of operations management - cost leadership, good/service differentiation 
- goods and/or services in different industries 
- interdependence with other key business functions 
 
 
Strategic role of operations management 
Turning raw materials into goods...
Strategic role of operations 
Bc McDonalds is of such big size and operations = can employ economies of scale to create a cost adv over competitors. 
 
And the company has invested in tec and and global operations training program thru their university. 
 
Plan to modernize its management structure ...
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Add to cartStrategic role of operations 
Bc McDonalds is of such big size and operations = can employ economies of scale to create a cost adv over competitors. 
 
And the company has invested in tec and and global operations training program thru their university. 
 
Plan to modernize its management structure ...
Cost leadership 
The large turnover of stock means that McDonald's has the power to employ economies of scale to create a cost advantage over competitors 
 
 
 
Globalisation 
has enabled the integration of economies which has allowed Mc Donalds to transfer capital, labour and intellectual property...
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Add to cartCost leadership 
The large turnover of stock means that McDonald's has the power to employ economies of scale to create a cost advantage over competitors 
 
 
 
Globalisation 
has enabled the integration of economies which has allowed Mc Donalds to transfer capital, labour and intellectual property...
Globalisation 
Competitive advantage = adapting to global conditions. 38 000 restaurants in 120 countries. 
 
 
 
Quality 
tests three things 
Quality of inputs used 
Durability and reliability of the good or service 
The good is fit for purpose 
Eg. 2011 McAus coffee did not meet customers' "soph...
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Add to cartGlobalisation 
Competitive advantage = adapting to global conditions. 38 000 restaurants in 120 countries. 
 
 
 
Quality 
tests three things 
Quality of inputs used 
Durability and reliability of the good or service 
The good is fit for purpose 
Eg. 2011 McAus coffee did not meet customers' "soph...
Strategic Role of Financial Management 
financial management at McDonald's is concerned with how assets are deployed, how these assets are financed (either via debt or equity) and the overall profitability of the company. 
 
 
 
Objectives of Financial Management: Profitability 
McDonald's aimed f...
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Add to cartStrategic Role of Financial Management 
financial management at McDonald's is concerned with how assets are deployed, how these assets are financed (either via debt or equity) and the overall profitability of the company. 
 
 
 
Objectives of Financial Management: Profitability 
McDonald's aimed f...
Entrepreneur 
A initiative,biggest beneficiary and risk-taker 
 
 
 
Customer 
A consumer or organization,purchase goods or service from a business 
 
 
 
 
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Consumer 
An Indiv...
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Add to cartEntrepreneur 
A initiative,biggest beneficiary and risk-taker 
 
 
 
Customer 
A consumer or organization,purchase goods or service from a business 
 
 
 
 
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An Indiv...
the strategic role of marketing goods and services 
At McDonald's, marketing plays a vital role in sustained sales growth. The company does this by developing a range of strategies in regard to product design, pricing and promotional campaigns. Marketing plans are then used to employ strategies tha...
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Add to cartthe strategic role of marketing goods and services 
At McDonald's, marketing plays a vital role in sustained sales growth. The company does this by developing a range of strategies in regard to product design, pricing and promotional campaigns. Marketing plans are then used to employ strategies tha...
Executive Summary 
The purpose of this report is to outline the legal structure of McDonald's, to establish the internal and external influences in the business environment and analyse the various influences that impact McDonald's as a company, this report also contains a franchise element. Both i...
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Add to cartExecutive Summary 
The purpose of this report is to outline the legal structure of McDonald's, to establish the internal and external influences in the business environment and analyse the various influences that impact McDonald's as a company, this report also contains a franchise element. Both i...
The desired outcome of Coca-Cola's advertising is for people to exchange money for their product. 
TRUE 
 
 
 
The Coca-Cola Company's decision to adopt a Responsible Marketing Policy indicates they will move forward in advertising with a societal marketing orientation. 
TRUE 
 
 
 
 
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...
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Add to cartThe desired outcome of Coca-Cola's advertising is for people to exchange money for their product. 
TRUE 
 
 
 
The Coca-Cola Company's decision to adopt a Responsible Marketing Policy indicates they will move forward in advertising with a societal marketing orientation. 
TRUE 
 
 
 
 
Brainpower 
...
What does LAST stand for in the crew recovery guide? 
L-Listen Attentively 
A-Apologize while demonstrating understanding 
S-Solve the problem-Make it right 
T-Thank the guest 
 
 
 
What does the L in the guest recovery guide stand for? 
Listen Attentively 
 
 
 
 
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Add to cartWhat does LAST stand for in the crew recovery guide? 
L-Listen Attentively 
A-Apologize while demonstrating understanding 
S-Solve the problem-Make it right 
T-Thank the guest 
 
 
 
What does the L in the guest recovery guide stand for? 
Listen Attentively 
 
 
 
 
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Who were the McDonald Brothers? 
Dick and Maurice (Mac) 
 
 
 
Where was the first McDonalds? 
San Bernardino, California 
 
 
 
 
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What was the first food McDonalds sold? 
Hot...
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Add to cartWho were the McDonald Brothers? 
Dick and Maurice (Mac) 
 
 
 
Where was the first McDonalds? 
San Bernardino, California 
 
 
 
 
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C.B. Management, Inc., had a franchise agreement with McDonald's Corp., to operate McDonald's restaurants in Cleveland, Ohio. The agreement required C.B. to make monthly payments of certain percentages of the gross sales to McDonald's. If any payment was more than thirty days late, McDonald's ha...
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Add to cartC.B. Management, Inc., had a franchise agreement with McDonald's Corp., to operate McDonald's restaurants in Cleveland, Ohio. The agreement required C.B. to make monthly payments of certain percentages of the gross sales to McDonald's. If any payment was more than thirty days late, McDonald's ha...
What does Ray Kroc sell to restaurants at the beginning of the movie 
He sells the two milkshake makers 
 
 
 
How many milkshake machines does McDonald's order from Ray Kroc 
They order 6 
 
 
 
 
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Add to cartWhat does Ray Kroc sell to restaurants at the beginning of the movie 
He sells the two milkshake makers 
 
 
 
How many milkshake machines does McDonald's order from Ray Kroc 
They order 6 
 
 
 
 
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Statement of Purpose 
A brief explanation of why the writer of a business plan is asking for a loan and what she or he plans to do with the money. 
 
 
 
Business Plan Definition 
A written document that describes all the steps necessary for opening and operating a successful business. 
 
 
 
 
Brai...
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Add to cartStatement of Purpose 
A brief explanation of why the writer of a business plan is asking for a loan and what she or he plans to do with the money. 
 
 
 
Business Plan Definition 
A written document that describes all the steps necessary for opening and operating a successful business. 
 
 
 
 
Brai...
Secret shopping provides research to evaluate: 
service standards 
 
 
 
The marketing concept requires information about: 
customers 
 
 
 
 
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Marketing information systems pr...
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Add to cartSecret shopping provides research to evaluate: 
service standards 
 
 
 
The marketing concept requires information about: 
customers 
 
 
 
 
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Marketing information systems pr...
McDonald's has 1.5 million employees worldwide. 
Employment 
 
 
 
McDonald's pays more than $2.5 billion in taxes each year. 
Quality of life 
 
 
 
 
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McDonald's adds heal...
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Add to cartMcDonald's has 1.5 million employees worldwide. 
Employment 
 
 
 
McDonald's pays more than $2.5 billion in taxes each year. 
Quality of life 
 
 
 
 
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McDonald's adds heal...
Need 
Goods or services essential for living 
 
 
 
Want 
Goods or services which people would like to have, but which is not essential for living (Unlimited) 
 
 
 
 
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Economic problem 
There exist unlimited wants but limited resources to produce the goods or services to satis...
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Add to cartNeed 
Goods or services essential for living 
 
 
 
Want 
Goods or services which people would like to have, but which is not essential for living (Unlimited) 
 
 
 
 
Brainpower 
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Economic problem 
There exist unlimited wants but limited resources to produce the goods or services to satis...
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