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WGU C215 Operations Management - Objective Assessment Prep Guide & Terminologies Combo Study Guide, Questions and answers, rated A+ 2024 | 68 Pages

Which definition is used for quality, evaluates how well a product performs its intended function? - - Fitness for use 14 points for quality improvement - -Which total quality management (TQM) process was developed to stress management's responsibility for quality? ISO 9000 - -Set of internatio...

Which definition is used for quality evaluates how well a product performs its intended function? - - Fitness for use Which total quality management (TQM) process was developed to stress management's responsibility for quality? - -14 points for quality improvement Which total quality management...

Advertising revenue model - -Provides users with information on services and products and provides an opportunity for suppliers to advertise Affiliate revenue model - -Companies receive a referral fee for directing business to an affiliate Appraisal cost - -The cost associated with uncovering def...

Total Quality Management (TQM) Philosophy - -1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality Process Capability Index (Cpk) - -Basic function of Six Sigma. Measures the process pot...

Fitness for use - -How well the product performs for its intended use Support Services - -quality defined in terms of the support provided after the product or service is purchased Value for Price Paid - -Evaluation of usefulness vs. price paid Psychological Criteria - -Focuses on judgmental eva...