Cigna Bundled Exams with complete solution

Cigna provides will-publicized disciplinary standards. Which of the following represents all the disciplinary actions that employees, contracted agents, and subcontractors who do not comply with CMS and Cigna's rules, regulation, policies and procedures may face? - Answer Verbal/written warnings,...

Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script. Which of the following can she do? - She must not skip or add to the enrollment script. She must use it verbatim Which of the following types of preparation is important as part of a sales agent'...

Tell me about a time when you gave great customer service. How did you know it was great? - no . Tell me about a time when you received positive feedback. - no Tell me about a time when you had to explain a difficult concept to a coworker or customer. How did you make that person understand? - no...

Which of the following is a true statement about the Summary of Benefits? - A,B,&C Which of the following are included amongst the consultative selling skills? - All of the above Which of the following will help your needs assessment during a sales consultation or appointment? - Questioning skill...

Brandon, a sales agent completed the review of Cigna policies and procedures and signed the attestation to comply last year. Will Brandon be required to complete the review and attestation again this year? - Answer All sales agents of Cigna are contractually obligated to review and abide by the p...

Which of the following describes the Part D Senior Savings Model (SSM) - Helps Medicare beneficiaries save on insulin Which description(s) are accurate about the Caregiver Support program? - Both A and C What are Cigna's guiding principles? - All of these Which of our products offer choice, fle...