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[Show more]Quality of Goods - Conformance - degree to which a product's design and operating 
characteristics match pre-established standards. 
Quality of Goods - Service Quality - Reliability - ability to perform the promised service 
dependably and accurately. 
Service Quality - Responsiveness - willingness...
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Add to cartQuality of Goods - Conformance - degree to which a product's design and operating 
characteristics match pre-established standards. 
Quality of Goods - Service Quality - Reliability - ability to perform the promised service 
dependably and accurately. 
Service Quality - Responsiveness - willingness...
Statistical process control - The use of statistical methods to determine when a process that 
produces a good or service is getting close to producing an unacceptable level of defects. (25, 30) 
W. Edwards Deming - Which quality management expert had a 14 point quality plan? (25) 
W. Edwards Deming...
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Add to cartStatistical process control - The use of statistical methods to determine when a process that 
produces a good or service is getting close to producing an unacceptable level of defects. (25, 30) 
W. Edwards Deming - Which quality management expert had a 14 point quality plan? (25) 
W. Edwards Deming...
Teamwork - Teamwork in operations benefit the customer when coordinated decisions within an 
organization produce high quality products that customers value. Teamwork can help make 
improvements to products. To remain competitive in the global marketplace, teamwork should be 
utilized to help solve ...
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Add to cartTeamwork - Teamwork in operations benefit the customer when coordinated decisions within an 
organization produce high quality products that customers value. Teamwork can help make 
improvements to products. To remain competitive in the global marketplace, teamwork should be 
utilized to help solve ...
Conformance - A company makes rulers that are designed to be 20 cm in length with allowance 
±0.1 cm. 
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the 
length of the rulers? 
Durability - Which aspect of quality is demonstrated by a vehicle ...
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Add to cartConformance - A company makes rulers that are designed to be 20 cm in length with allowance 
±0.1 cm. 
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the 
length of the rulers? 
Durability - Which aspect of quality is demonstrated by a vehicle ...
Inputs - People, capital, material, money 
Outputs - Services and goods 
Sustainability - Defined broadly in operations and supply chain management as the ethical issues 
an organization faces to balance financial performance while maintaining social responsibility standards 
and a responsible envir...
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Add to cartInputs - People, capital, material, money 
Outputs - Services and goods 
Sustainability - Defined broadly in operations and supply chain management as the ethical issues 
an organization faces to balance financial performance while maintaining social responsibility standards 
and a responsible envir...
Operations Management - The multidisciplinary science that organizations use to acquire inputs 
(people, capital, material, or energy and transform them into outputs (products and/or services) that 
ultimately provide value to the end customer 
Biggest difference between Service Providers and Goods ...
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Add to cartOperations Management - The multidisciplinary science that organizations use to acquire inputs 
(people, capital, material, or energy and transform them into outputs (products and/or services) that 
ultimately provide value to the end customer 
Biggest difference between Service Providers and Goods ...
Operations - The process used to acquire inputs, such as people, capital, and material, and 
transform them into outputs, such as products and services. 
Operations Manager - They allocate resources. 
Capital - Facilities and equipment 
Competitive Advantage - Developing capabilities that customers ...
Preview 3 out of 24 pages
Add to cartOperations - The process used to acquire inputs, such as people, capital, and material, and 
transform them into outputs, such as products and services. 
Operations Manager - They allocate resources. 
Capital - Facilities and equipment 
Competitive Advantage - Developing capabilities that customers ...
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