National Retail Federation Tests Compilation Bundle

brick-and-mortar correct answer: the presence of a physical storefront and face-to-face customer experiences closeout stores correct answer: off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price commercial cue correct answ...

Advantages or rewards of product features correct answer: Benefits Questions that evoke one-word answers May I help you? NO Closed ended questions begin with: Do? Will? Can? correct answer: Closed Ended Question The acting of taking care of the customer's needs by providing and deli...

Who is the most important person in a retail transaction? correct answer: Customer The overall impression someone gets of a busniess or product. correct answer: Company or Product Brand Uinque way employes interact with each other and customers correct answer: Company Culture Things that...

PYC National Retail Federation Study Guide Questions With Complete Solutions

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NRF Retail Industry Fundamentals Exam Questions With Complete Solutions

which of the filling is a term for physical goods that are bought and sold? a. sales b. products c. pricing d. services correct answer: b. products which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the store...

Creating customer loyalty is rewarding for: • The store • The sales associate • The customer • All of the above correct answer: All of the above If the customer isn't shopping alone, you can include the rest of the party by: • Showing some kind of service to others in the par...

Retailing is comprised of all of the business activities that add value to the products and services customers buy. This includes: 1) merchandise assortment 2) packaging 3) customer service 4) All of the above correct answer: All of the above List the elements of the distribution channel in...