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Which of the following customer profiles would best fit any of our PPO plans? Clara, who values network travel and craves choice and flexibility Which of the following is true about Cigna Medicare PPO plans? PCP selection is not required, but strongly encouraged Which of the followin...

Which of the following types of preparation is important as part of a sales agent's regimen? A&B Marty, a telesales agent is on an outbound call with a customer who, on learning more about our plans, is eager to enroll immediately. Which of the following is a compliant way for him to procee...

Which of the following is a true statement about the Summary of Benefits? A,B,&C Which of the following are included amongst the consultative selling skills? All of the above Which of the following will help your needs assessment during a sales consultation or appointment? Questio...

Which of the following should a sales agent rely on for the most accurate plan information? Summary of Benefits What are Cigna's guiding principles as it relates to "Do the right thing. Always!"? All of these Which of the following is a true statement regarding our HMO plans? S...

Which of the following best describe the auditing and monitoring programs of the Sales Development Action Program (SDAP)? Sales Integrity monitors data pertaining to the sale of Cigna products and potential violations of state, federal or Cigna policy. Brandon, a sales agent completed the re...

Brandon, a sales agent completed the review of Cigna policies and procedures and signed the attestation to comply last year. Will Brandon be required to complete the review and attestation again this year? All sales agents of Cigna are contractually obligated to review and abide by the policies and...

Which of the following is a true statement about the Summary of Benefits Use the summary of benefits when explaining the details of the plan. Which of the following is considered the key of establishing trust during a sales consultation with a prospect. Dialogue Which of the followin...

Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script. Which of the following can she do? She must not skip or add to the enrollment script. She must use it verbatim Which of the following types of preparation is important as part of a sales agen...