Package deal
NRF Customer service exam study guide | 100 Questions |Verified Answers 100% COMPLETE BUNDLE 2023
NRF Customer service exam study guide | 100 Questions |Verified Answers 100%
[Show more]NRF Customer service exam study guide | 100 Questions |Verified Answers 100%
[Show more]Keeping records about customer preferences: 
 
• Can help you provide more personalized service to returning customers 
• Will make customers suspicious of your ability to remember details 
• Requires an expensive computer system - ANSWER• Can help you provide more personalized service to r...
Preview 2 out of 6 pages
Add to cartKeeping records about customer preferences: 
 
• Can help you provide more personalized service to returning customers 
• Will make customers suspicious of your ability to remember details 
• Requires an expensive computer system - ANSWER• Can help you provide more personalized service to r...
A good reason for creating an opening for discussion is to: - ANSWERGet to know what the customer wants 
 
Which is an appropriate reasons for following up with a customer? - ANSWERYou finally located an item the customer asked for a while back 
 
T/F: Customer follow-up is always a good idea, no ma...
Preview 2 out of 8 pages
Add to cartA good reason for creating an opening for discussion is to: - ANSWERGet to know what the customer wants 
 
Which is an appropriate reasons for following up with a customer? - ANSWERYou finally located an item the customer asked for a while back 
 
T/F: Customer follow-up is always a good idea, no ma...
A good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - ANSWERGet to know what the customer wants 
 
Which of the following are appropriate...
Preview 2 out of 14 pages
Add to cartA good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants - ANSWERGet to know what the customer wants 
 
Which of the following are appropriate...
A good reason for creating an opening for discussion is to: - ANSWERGet to know what the customer wants 
 
Which is an appropriate reasons for following up with a customer? - ANSWERYou finally located an item the customer asked for a while back 
 
T/F: Customer follow-up is always a good idea, no ma...
Preview 2 out of 8 pages
Add to cartA good reason for creating an opening for discussion is to: - ANSWERGet to know what the customer wants 
 
Which is an appropriate reasons for following up with a customer? - ANSWERYou finally located an item the customer asked for a while back 
 
T/F: Customer follow-up is always a good idea, no ma...
A good reason for creating an opening for discussion is to: - ANSWERD.Get to know what the customer wants 
 
Which of the following are appropriate reasons for following up with a customer? - ANSWERB.You finally located an item the customer asked for a while back 
 
Customer follow-up is always a go...
Preview 2 out of 8 pages
Add to cartA good reason for creating an opening for discussion is to: - ANSWERD.Get to know what the customer wants 
 
Which of the following are appropriate reasons for following up with a customer? - ANSWERB.You finally located an item the customer asked for a while back 
 
Customer follow-up is always a go...
It is important to build a relationship with your customer. In the first few seconds after you notice the customer's arrival, you should: - ANSWERGreet the customer and make him feel welcome 
 
A new customer comes into your department, but you are helping another customer. You should: - ANSWERAckn...
Preview 2 out of 6 pages
Add to cartIt is important to build a relationship with your customer. In the first few seconds after you notice the customer's arrival, you should: - ANSWERGreet the customer and make him feel welcome 
 
A new customer comes into your department, but you are helping another customer. You should: - ANSWERAckn...
Benefits - ANSWERAdvantages or rewards of product features 
 
Closed Ended Question - ANSWERQuestions that evoke one-word answers 
May I help you? NO 
Closed ended questions begin with: 
 Do? 
 Will? 
 Can? 
 
Customer Service - ANSWERThe acting of taking care of the customer's needs by providing a...
Preview 1 out of 3 pages
Add to cartBenefits - ANSWERAdvantages or rewards of product features 
 
Closed Ended Question - ANSWERQuestions that evoke one-word answers 
May I help you? NO 
Closed ended questions begin with: 
 Do? 
 Will? 
 Can? 
 
Customer Service - ANSWERThe acting of taking care of the customer's needs by providing a...
Creating customer loyalty is rewarding for: 
 
• The store 
• The sales associate 
• The customer 
• All of the above - ANSWERAll of the above 
 
If the customer isn't shopping alone, you can include the rest of the party by: 
 
• Showing some kind of service to others in the party, such ...
Preview 2 out of 6 pages
Add to cartCreating customer loyalty is rewarding for: 
 
• The store 
• The sales associate 
• The customer 
• All of the above - ANSWERAll of the above 
 
If the customer isn't shopping alone, you can include the rest of the party by: 
 
• Showing some kind of service to others in the party, such ...
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Stuvia is a marketplace, so you are not buying this document from us, but from seller shantelleG. Stuvia facilitates payment to the seller.
No, you only buy these notes for $20.49. You're not tied to anything after your purchase.
4.6 stars on Google & Trustpilot (+1000 reviews)
79978 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now