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ITIL® 4 Foundation Exams 1-6, & FINAL EXAM, Questions & Answers, A+ Guide
ITIL® 4 Foundation Exams 1-6, & FINAL EXAM, Questions & Answers, A+ Guide
[Show more]ITIL® 4 Foundation Exams 1-6, & FINAL EXAM, Questions & Answers, A+ Guide
[Show more]ITIL® 4 Foundation Exams 1-6, Questions & Answers-What is the definition of a service? 
 
a) The means by which an organization is directed and controlled 
 
b) A set of specialized organizational capabilities for enabling value to customers 
 
c) A method for visualizing work, identifying potentia...
Preview 3 out of 29 pages
Add to cartITIL® 4 Foundation Exams 1-6, Questions & Answers-What is the definition of a service? 
 
a) The means by which an organization is directed and controlled 
 
b) A set of specialized organizational capabilities for enabling value to customers 
 
c) A method for visualizing work, identifying potentia...
ITIL 4 Foundation Final Exam Questions & Answers with Rationales-Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - A. "Service desks provide a clear path for users t...
Preview 3 out of 29 pages
Add to cartITIL 4 Foundation Final Exam Questions & Answers with Rationales-Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - A. "Service desks provide a clear path for users t...
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