CPHQ TESTS COMPILATION BUNDLE

2011 MOQ 1- In evaluating "long waiting times," a healthcare quality professional best demonstrates components related to staffing, methods, measures, materials, and equipment utilizing A. a run chart. B. a histogram. C. a pie chart. D. an Ishikawa diagram. correct answer: EXPLANATIONS: ...

Six Sigma Improvement Model correct answer: Define, Measure, Analyze, Improve, Control Six Sigma correct answer: A business process for improving quality, reducing costs, and increasing customer satisfaction and a process whereby firms work to limit product defects to 3.4 per million or fewer ...

Which of the following action plans is the first step in correcting inappropriate blood usage in an emergency department? A. in-service on ordering blood usage for the physicians B. elimination of wasted blood C. improvements in documentation D. development of a new procurement procedure corre...

The governing body is responsible for setting policy, financial and strategic direction, quality of care, and setting goals and objectives A. True B. False correct answer: True The governing body is responsible for implementing strategies and collecting measurements of quality indicators. A. ...

CPQA correct answer: certified professional in quality assurance When did CPHQ begin to advance the profession of quality and when was the first certification administered? correct answer: 1976; Sept 8 1984 Board of Director's Quality Role correct answer: 1. set policy 2. financial and s...

Which of the following is NOT part of the seven steps to the Kubler Ross Change Curve model? A. shock B. experiment C. anger correct answer: A. anger All styles are important for different situations an organization may find itself in at any given point in time. Which of the following leade...

"Underuse is evidence by the fact that many scientifically sound practices are not used as often they should be, For example, biannual mammography screening in woman ages 40 to 69 has been proven beneficial and yet is performed less than 75 percent of the time." This is the categorization of: ...

H Appointment correct answer: Selection for membership in a medical professional staff or to a practitioner panel. H Appraisal correct answer: Initial evaluation by peers of a practitioner's competency to provide care and services to patients in or for a healthcare origination. Appraisal may i...

The process chain in a laboratory is particularly subject to: variability, delay, disorganization, conflict correct answer: variability Confronted by excessive WIP Levels, many laboratories take the unhelpful step of: decreasing # of test runs, hiring more employees, acquiring a longer, ...

Triple Aim correct answer: 1. Ensure quality of care for individual 2 Improve health of the population 3. Control costs Critical components of a leadership team correct answer: Understand the concepts of organizations as complex systems, culture, strategic planning, change, innovation and cre...

The term "performance" as used in healthcare quality improvement activities refers to: A. Interactive series of process steps B. Statement of expectation C. Effective execution of functions & processes D. Demonstration during accreditation survey correct answer: C A key physician/licensed...

What are the four goals of an EMR? 1. Guide clinical practice. 2. Interconnect clinicians 3. Personalize care 4. Improve population health In the information management process what are the critical steps in a data plan? 1. Identify current available data sources. 2. Interpret critical inform...

When is it most helpful to use Comparative Data? correct answer: Comparative data would prove most helpful in improving the processes at a low performing hospital by comparing their data and processes with those of high-ranking medical facilities and therefore, process improvement solutions could b...

Brainstorming correct answer: Free-flowing generation of ideas. No censoring or discussion of ideas at this point. Everything is acknowledged Multivoting correct answer: Easy, quick method for determining the most popular or important items from a list. Method uses a series of votes to cut down...