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Vita certification Revised text 2023/2024 	
VSC by upholding the highest ethical standards. 
 
Can a volunteer be removed and barred from the VITA/TCE program for violating the Volunteer Standards of Conduct? -answers Yes 
 
If a taxpayer offers you a $20 bill because they were so happy about the quality service they received, what is the appropriate action to take? -answers c. Thank the taxpayer, and explain that you cannot accept any payment for your services. 
 
Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site. Wh...
- Package deal
- Exam (elaborations)
- • 7 pages •
VSC by upholding the highest ethical standards. 
 
Can a volunteer be removed and barred from the VITA/TCE program for violating the Volunteer Standards of Conduct? -answers Yes 
 
If a taxpayer offers you a $20 bill because they were so happy about the quality service they received, what is the appropriate action to take? -answers c. Thank the taxpayer, and explain that you cannot accept any payment for your services. 
 
Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site. Wh...
Volunteers Study Guide 2023/2024
Volunteers - answers DO NOT ALLOW ANYONE TO VOLUNTEER IN THE PROGRAM 
WITHOUT PROPER CLEARANCE AND A VOLUNTEER PICTURE ID 
BADGE FROM THE DISTRICT. Volunteers will not be assigned to a school 
where they are related to a KIN staff member. 
 
Volunteers (2) - answers The site director will be notified with the name of a volunteer that has been cleared to come into 
the program. The volunteer will have completed a criminal background check and received a 
picture identification badge. The picture ...
- Package deal
- Exam (elaborations)
- • 4 pages •
Volunteers - answers DO NOT ALLOW ANYONE TO VOLUNTEER IN THE PROGRAM 
WITHOUT PROPER CLEARANCE AND A VOLUNTEER PICTURE ID 
BADGE FROM THE DISTRICT. Volunteers will not be assigned to a school 
where they are related to a KIN staff member. 
 
Volunteers (2) - answers The site director will be notified with the name of a volunteer that has been cleared to come into 
the program. The volunteer will have completed a criminal background check and received a 
picture identification badge. The picture ...
VITA PRACTICE QUESTIONS 20232024
. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client facilitators, tax preparers, quality reviewers, etc.) must: - answers E. A and B 
 
2Can a volunteer be removed and barred from the VITA/TCE Programs for violating the Volunteer Standards of Conduct? - answers Yes 
 
3.If a taxpayer offers you a $20 bill because they were so happy about the quality service they received, what would be the appropriate action to take? - answers C. Thank the taxpayer, and explain that ...
- Package deal
- Exam (elaborations)
- • 3 pages •
. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client facilitators, tax preparers, quality reviewers, etc.) must: - answers E. A and B 
 
2Can a volunteer be removed and barred from the VITA/TCE Programs for violating the Volunteer Standards of Conduct? - answers Yes 
 
3.If a taxpayer offers you a $20 bill because they were so happy about the quality service they received, what would be the appropriate action to take? - answers C. Thank the taxpayer, and explain that ...
VITA PRACTICE QUESTIONS 20232024
. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client facilitators, tax preparers, quality reviewers, etc.) must: - answers E. A and B 
 
2Can a volunteer be removed and barred from the VITA/TCE Programs for violating the Volunteer Standards of Conduct? - answers Yes 
 
3.If a taxpayer offers you a $20 bill because they were so happy about the quality service they received, what would be the appropriate action to take? - answers C. Thank the taxpayer, and explain that ...
- Package deal
- Exam (elaborations)
- • 3 pages •
. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client facilitators, tax preparers, quality reviewers, etc.) must: - answers E. A and B 
 
2Can a volunteer be removed and barred from the VITA/TCE Programs for violating the Volunteer Standards of Conduct? - answers Yes 
 
3.If a taxpayer offers you a $20 bill because they were so happy about the quality service they received, what would be the appropriate action to take? - answers C. Thank the taxpayer, and explain that ...
VITA Final Exam 2023/2024
True or False: Only volunteers who prepare and review tax returns are required to complete the Volunteer Standards of Conduct Training and certification. ANSWERS False 
 
True or False: Volunteers are generally held liable for the tax returns they prepare at VITA/TCE sites ANSWERS False 
 
True or False: Volunteers are not required to complete a return if they have concerns about the accuracy of information provided by the taxpayer or other concerns. ANSWERS True 
 
True or False: Keith and Kath...
- Package deal
- Exam (elaborations)
- • 3 pages •
True or False: Only volunteers who prepare and review tax returns are required to complete the Volunteer Standards of Conduct Training and certification. ANSWERS False 
 
True or False: Volunteers are generally held liable for the tax returns they prepare at VITA/TCE sites ANSWERS False 
 
True or False: Volunteers are not required to complete a return if they have concerns about the accuracy of information provided by the taxpayer or other concerns. ANSWERS True 
 
True or False: Keith and Kath...
VITA 2022 ADVANCED RETAKE TEST UPDATED
VOLUNTEER STANDARDS OF CONTUCT RETEST QUESTIONS 
 
1. Which volunteers must pass the Volunteer Standards of Conduct (VSC) certification test? ANSWERS All VITA/TCE site volunteers must pass the VSC certification test 
 
2. Failure of a VITA/TCE volunteer to comply with the Volunteer Standards of Conduct could result in which of the following? ANSWERS a. The volunteer's removal from the VITA/TCE program. 
 
b. The volunteer's inclusion in the IRS Volunteer Registry to bar future VITA/TCE activit...
- Package deal
- Exam (elaborations)
- • 11 pages •
VOLUNTEER STANDARDS OF CONTUCT RETEST QUESTIONS 
 
1. Which volunteers must pass the Volunteer Standards of Conduct (VSC) certification test? ANSWERS All VITA/TCE site volunteers must pass the VSC certification test 
 
2. Failure of a VITA/TCE volunteer to comply with the Volunteer Standards of Conduct could result in which of the following? ANSWERS a. The volunteer's removal from the VITA/TCE program. 
 
b. The volunteer's inclusion in the IRS Volunteer Registry to bar future VITA/TCE activit...
VITA Certification REVISED TEXT 2023/2024
Which of the following is a violation of the Volunteer Standards of Conduct? 
a . Knowingly preparing a false tax return 
b . Having a donation/tip jar in the taxpayer waiting area at the site 
c . Using taxpayer's personal information to ask for a date 
d. All of the above - ANSWERSd. All of the above 
	 
Which volunteers must take Volunteer Standards of Conduct training and test? 
a . Site Coordinators/Local Coordinators 
b. Quality Reviewers and tax return preparers 
c . Greeters 
d. All V...
- Package deal
- Exam (elaborations)
- • 16 pages •
Which of the following is a violation of the Volunteer Standards of Conduct? 
a . Knowingly preparing a false tax return 
b . Having a donation/tip jar in the taxpayer waiting area at the site 
c . Using taxpayer's personal information to ask for a date 
d. All of the above - ANSWERSd. All of the above 
	 
Which volunteers must take Volunteer Standards of Conduct training and test? 
a . Site Coordinators/Local Coordinators 
b. Quality Reviewers and tax return preparers 
c . Greeters 
d. All V...
VITA Certification REVISED TEXT 2023/2024
Which of the following is a violation of the Volunteer Standards of Conduct? 
a . Knowingly preparing a false tax return 
b . Having a donation/tip jar in the taxpayer waiting area at the site 
c . Using taxpayer's personal information to ask for a date 
d. All of the above - ANSWERSd. All of the above 
	 
Which volunteers must take Volunteer Standards of Conduct training and test? 
a . Site Coordinators/Local Coordinators 
b. Quality Reviewers and tax return preparers 
c . Greeters 
d. All V...
- Package deal
- Exam (elaborations)
- • 16 pages •
Which of the following is a violation of the Volunteer Standards of Conduct? 
a . Knowingly preparing a false tax return 
b . Having a donation/tip jar in the taxpayer waiting area at the site 
c . Using taxpayer's personal information to ask for a date 
d. All of the above - ANSWERSd. All of the above 
	 
Which volunteers must take Volunteer Standards of Conduct training and test? 
a . Site Coordinators/Local Coordinators 
b. Quality Reviewers and tax return preparers 
c . Greeters 
d. All V...
VITA 2022 ADVANCED TEST UP TO DATE
VOLUNTEER STANDARDS OF CONDUCT TEST QUESTIONS 
 
1. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client facilitators, tax preparers, quality reviewers, etc.) must: ANSWERS - a. Annually pass the Volunteer Standards of Conduct (VSC) certification test with a score of 
80% or higher. 
b. Sign and date the Form 13615, Volunteer Standards of Conduct Agreement, agreeing to 
comply with the VSC by upholding the highest ethical standards. 
c. Pass the Advanced tax law certifi...
- Package deal
- Exam (elaborations)
- • 9 pages •
VOLUNTEER STANDARDS OF CONDUCT TEST QUESTIONS 
 
1. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client facilitators, tax preparers, quality reviewers, etc.) must: ANSWERS - a. Annually pass the Volunteer Standards of Conduct (VSC) certification test with a score of 
80% or higher. 
b. Sign and date the Form 13615, Volunteer Standards of Conduct Agreement, agreeing to 
comply with the VSC by upholding the highest ethical standards. 
c. Pass the Advanced tax law certifi...
VITA Certification practice questions 2023/2024
To ensure quality service and accurate return preparation, every site is required to have a process for assigning taxpayers to IRS tax law-certified preparers who are certified at or above the level required to prepare their tax return. 
a. True b. False -answers a. True 
 
During the intake process, which of the following should the volunteer verify that the taxpayer and spouse, if applicable, have with them to ensure the taxpayers can be served that day? 
a. Photo identification for both 
b. ...
- Package deal
- Exam (elaborations)
- • 10 pages •
To ensure quality service and accurate return preparation, every site is required to have a process for assigning taxpayers to IRS tax law-certified preparers who are certified at or above the level required to prepare their tax return. 
a. True b. False -answers a. True 
 
During the intake process, which of the following should the volunteer verify that the taxpayer and spouse, if applicable, have with them to ensure the taxpayers can be served that day? 
a. Photo identification for both 
b. ...