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CCS Final Exam Version Latest Update with questions and Answers
A Power of Attorney between a customs broker and his client must be 
retained until revoked, and revoked POAs and letters of revocation must be 
retained for - after the date of recovation. - Five years 
- indicates the rates of duty for countries enjoying NTRs with the U.S. - 
The General sub-column 
Countries eligible for treatment under the Generalized System of 
Preferences are outlined in the HTSUS under General Note - - 4 
In the reference to the NAFTA Agreement, the term "originating" m...
- Exam (elaborations)
- • 8 pages •
A Power of Attorney between a customs broker and his client must be 
retained until revoked, and revoked POAs and letters of revocation must be 
retained for - after the date of recovation. - Five years 
- indicates the rates of duty for countries enjoying NTRs with the U.S. - 
The General sub-column 
Countries eligible for treatment under the Generalized System of 
Preferences are outlined in the HTSUS under General Note - - 4 
In the reference to the NAFTA Agreement, the term "originating" m...
CCS EXAM PREP DOMAIN IV QUESTIONS WITH ANSWERS A+ GRADED
Modifier 51 - -Same procedure, different sites 
-Multiple operations, same operative session 
-procedure performed multiple times 
Modifier 59 - -Different session or encounter 
-different procedure 
-separate incision, excision, lesion, or body part 
The UHDDS definition of principal diagnosis does not apply to the coding of 
outpatient encounters because - No after study element is involved as 
continued evaluation cannot occur 
Coding professionals need to have surgical references in order to...
- Exam (elaborations)
- • 1 pages •
Modifier 51 - -Same procedure, different sites 
-Multiple operations, same operative session 
-procedure performed multiple times 
Modifier 59 - -Different session or encounter 
-different procedure 
-separate incision, excision, lesion, or body part 
The UHDDS definition of principal diagnosis does not apply to the coding of 
outpatient encounters because - No after study element is involved as 
continued evaluation cannot occur 
Coding professionals need to have surgical references in order to...
Desktop Support Technician Final Exam Questions and Answers A+ graded
1) What is forward and reverse lookup in DNS? - When we convert an IP 
address into names is called Reverse lookup, while converting names into IP 
address is called Forward lookup. 
2) What is DHCP and what it is used for? - DHCP stands for dynamic host 
configuration protocol. It is used to allocate IP addresses to a large number of the 
computer system in a network. It helps in managing a large number of IP's very 
easily. 
3) What is the scope and super scope? - The scope consists of an IP ...
- Exam (elaborations)
- • 10 pages •
1) What is forward and reverse lookup in DNS? - When we convert an IP 
address into names is called Reverse lookup, while converting names into IP 
address is called Forward lookup. 
2) What is DHCP and what it is used for? - DHCP stands for dynamic host 
configuration protocol. It is used to allocate IP addresses to a large number of the 
computer system in a network. It helps in managing a large number of IP's very 
easily. 
3) What is the scope and super scope? - The scope consists of an IP ...
Desktop Support Technician Interview Exam with Correct Answers A+ graded
How do you start the computer in Safe Mode? - Press F8 before the OS loads 
and select "Safe Mode". 
Safe Mode allows you to troubleshoot driver issues, hardware issues and remove 
viruses or unwanted software. 
The super scope becomes when you combine two or more scopes together. 
What is DNS? - DNS = Domain Naming Service 
It is used for resolving IP addresses to name and names to IP address. DNS is like a 
translator for computers, computers understand the number and not the 
alphabet. For ...
- Exam (elaborations)
- • 13 pages •
How do you start the computer in Safe Mode? - Press F8 before the OS loads 
and select "Safe Mode". 
Safe Mode allows you to troubleshoot driver issues, hardware issues and remove 
viruses or unwanted software. 
The super scope becomes when you combine two or more scopes together. 
What is DNS? - DNS = Domain Naming Service 
It is used for resolving IP addresses to name and names to IP address. DNS is like a 
translator for computers, computers understand the number and not the 
alphabet. For ...
HDI Desktop Advanced Support Technician With Questions and Verified Answers
Service Management Systems - 1. Incident and service request tracking, 2. 
Problem tracking, 3. Change Tracking, & 4. Configuration / Asset Management 
Systems 
Service Transition (ITIL) - Builds, tests, and prepares services for transition to 
live operations. 
Service Operation (ITIL) - Delivers and supports services in operation 
Service Strategy (ITIL) - Provides policy and Guidance 
incident management - The primary purpose is to restore service as quickly as 
possible and minimize the impa...
- Exam (elaborations)
- • 2 pages •
Service Management Systems - 1. Incident and service request tracking, 2. 
Problem tracking, 3. Change Tracking, & 4. Configuration / Asset Management 
Systems 
Service Transition (ITIL) - Builds, tests, and prepares services for transition to 
live operations. 
Service Operation (ITIL) - Delivers and supports services in operation 
Service Strategy (ITIL) - Provides policy and Guidance 
incident management - The primary purpose is to restore service as quickly as 
possible and minimize the impa...
HDI PRACTICE EXAMINATION WITH A+ GRADED AND CORRECT ANSWERS
1 What is a. responsibility of a support center analyst with respect to knowledge 
management? 
A) create knowledge as a result of every incident 
B) flag knowledge that is incorrect 
C) submit knowledge ideas to knowledge engineers 
D) update knowledge every six months - flag knowledge that is incorrect 
2 When a reviewer listens to live calls without the analyst's knowledge, this type 
of call monitoring is 
A)Remote service observations 
B)Live service observations 
C)Call recording 
D)Call ...
- Exam (elaborations)
- • 11 pages •
1 What is a. responsibility of a support center analyst with respect to knowledge 
management? 
A) create knowledge as a result of every incident 
B) flag knowledge that is incorrect 
C) submit knowledge ideas to knowledge engineers 
D) update knowledge every six months - flag knowledge that is incorrect 
2 When a reviewer listens to live calls without the analyst's knowledge, this type 
of call monitoring is 
A)Remote service observations 
B)Live service observations 
C)Call recording 
D)Call ...
HDI PRACTICE TEST CARDS EXAM with Questions and Answers A+ Verified
What is best practice for building positive working relationships with other 
groups in the support center? - Share your knowledge. 
 What is a key benefit of remote control tools? - Decreases the support 
resources required to store the service. 
 What is the best reason for demonstrating confidence during a call? - Puts 
you in control of the conservation. 
 What is the best description of paraphrasing? - Using your own words to 
confirm your understanding of what the customer has...
- Exam (elaborations)
- • 22 pages •
What is best practice for building positive working relationships with other 
groups in the support center? - Share your knowledge. 
 What is a key benefit of remote control tools? - Decreases the support 
resources required to store the service. 
 What is the best reason for demonstrating confidence during a call? - Puts 
you in control of the conservation. 
 What is the best description of paraphrasing? - Using your own words to 
confirm your understanding of what the customer has...
HDI Support Center Director - Unit 1 Study Guide with 100% correct Answers
Growth - Anticipate problems and initiate proactive change. Be a continuous 
learner 
Emotional Intelligence - Emotionally intelligent leaders have the ability to connect 
with others to improve performance, they understand themselves and how their 
reactions impact their teams 
Identify ways to reach optimized levels of performance - Using recognized 
organizational models and techniques to identify ways to improve performance 
-D.I.C.E. (Duration, Integrity, Commitment, Effort) 
-Knowing-Doing...
- Exam (elaborations)
- • 8 pages •
Growth - Anticipate problems and initiate proactive change. Be a continuous 
learner 
Emotional Intelligence - Emotionally intelligent leaders have the ability to connect 
with others to improve performance, they understand themselves and how their 
reactions impact their teams 
Identify ways to reach optimized levels of performance - Using recognized 
organizational models and techniques to identify ways to improve performance 
-D.I.C.E. (Duration, Integrity, Commitment, Effort) 
-Knowing-Doing...
HDI Support Center Exam Latest Version with A+ graded Answers
1.1.1 Identify the characteristics of an effective leader. - An effective leader: 
> Leads by constructive example 
> Motivates others 
> Encourages participation, creative thinking, and initiative 
> Demonstrates a positive attitude 
> Practices active listening skills 
> Displays ethical behavior 
1.1.2 Identify ways to exhibit personal accountability. - Ways to exhibit 
personal accountability include: 
> Taking ownership of incidents or service requests 
> Admitting t...
- Exam (elaborations)
- • 74 pages •
1.1.1 Identify the characteristics of an effective leader. - An effective leader: 
> Leads by constructive example 
> Motivates others 
> Encourages participation, creative thinking, and initiative 
> Demonstrates a positive attitude 
> Practices active listening skills 
> Displays ethical behavior 
1.1.2 Identify ways to exhibit personal accountability. - Ways to exhibit 
personal accountability include: 
> Taking ownership of incidents or service requests 
> Admitting t...
7th Edition Essentials of Fire Dynamics with 100% correct Answers
1. Which stage of fire development occurs when the fire is small and 
confined to the fuel first ignited? 
A. Decay 
B. Growth 
C. Incipient 
D. Fully developed - C. Incipient 
2. The are surrounding a heat source in which there is sufficient air 
available to feed a fire is the __________ zone. 
A. Fire 
B. Burning 
C. Combustion 
D. Entrainment - C. Combustion 
3. An example of an inorganic fuel is: 
A. Wood 
B. Plastics 
C. Gasoline 
D. Hydrogen - D. Hydrogen 
4. Two surfaces rubbing together...
- Exam (elaborations)
- • 20 pages •
1. Which stage of fire development occurs when the fire is small and 
confined to the fuel first ignited? 
A. Decay 
B. Growth 
C. Incipient 
D. Fully developed - C. Incipient 
2. The are surrounding a heat source in which there is sufficient air 
available to feed a fire is the __________ zone. 
A. Fire 
B. Burning 
C. Combustion 
D. Entrainment - C. Combustion 
3. An example of an inorganic fuel is: 
A. Wood 
B. Plastics 
C. Gasoline 
D. Hydrogen - D. Hydrogen 
4. Two surfaces rubbing together...