Servicenow csm - Study guides, Class notes & Summaries

ServiceNow CSM CIS Exam Actual Questions and Answers 2024 with complete solution

ServiceNow CSM (Customer Service Management) - Certified Implementation Specialist (CIS) Exam Customer service real world statistics 80% of companies say they deliver superior customer service, but only 8% of people say they receive superior service Does ServiceNow use the same Asset table for both CSM and ITSM? Yes, but there are different subsets of fields for each Asset contact relationships Asset Contacts can be selected from: 1. The Account the asset belongs to 2.The contacts from the par...

ServiceNow CIS - CSM (Customer Service Management) Exam Questions & Answers 2023/2024 Requirements from workshops - ANSWER-are initially documented as stories which creates the product backlog The product backlog is sorted into - ANSWER-sprints Three options for logging stories - ANSWER-Centralized services portal, customer production instance, stand-alone engagement instance Normal Configuration - ANSWER-Applies to customer that says the want the system as-is Low Configuration...

ServiceNow CSM CIS Exam (Orlando) Latest 2024/25 | Rated A+

ServiceNow CIS - CSM (Customer Service Management) Test with correct solutions Requirements from workshops The product backlog is sorted into Three options for logging stories Normal Configuration Low Configuration Major Configuration Drastic Configuration. Customer kickoff (Initiate phase) Releases are designed in the following ways Final implementation plans and phases are based on: CSM - ServiceNow system administrator CSM - Customer Support Agent CSM - T...

Automated Test Framework (ATF) Fundamentals Micro-Certification Questions and Answers Verified 100% ATF is designed to cover specific types of testing. Which types of testing are appropriate for ATF? 2 answers - 1.Regression Testing, 2.Browser Compatibility Testing ATF was Introduced to improve the verification process of a ServiceNow instance.What are the primary goals of ATF? - Help Customers Remain Current, Increase Quality and Reduce Cost of Upgrades ServiceNow Delivers baseline Qui...

ServiceNow CIS-CSM Exam Prep Pt2 | with complete solution | 2024/25

CSM EXAM 2024 WITH 100% ACCURATE SOLUTIONS 1. Which of the following functions can be completed when using a Field Service Management Application on a mobile device offline? (Choose three) - ANSWER ☑☑a. Execute assigned tasks b. Close completed work orders c. Manage assets 2. ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details? - ANSWER ☑☑a. Social ...

ATF is designed to cover specific types of testing. Which types of testing are appropriate for ATF? 2 answers - Answer 1.Regression Testing, 2.Browser Compatibility Testing ATF was Introduced to improve the verification process of a ServiceNow instance.What are the primary goals of ATF? - Answer Help Customers Remain Current, Increase Quality and Reduce Cost of Upgrades ServiceNow Delivers baseline QuickStart Tests to help customers develop Tests Quickly.Which of the following quick st...

What are the 5 goals of CSM - correct answer Make it easy for customers to engage reduce case volume with self service Monitor for issues and create cases automatic assign tasks accross the enterprise Prevent future calls by fixing issues What 2 components comprise CSM - correct answer Customer and partner engagement -drive action with self service -provide proactive service Service Management...