Cpss optho exam - Study guides, Class notes & Summaries

CPSS Optho Exam Questions & Answers 2024/2025 Which of the following telephone techniques will help create a positive image for the practice? - ANSWERS- Implement a two-ring rule. Always make sure the phone is answered before third-ring. - Acknowledge the caller by name -Minimize customer hold time and frequently return to reassure the caller they have not been forgotten Which of the following actions will help you portray a positive image on the telephone? - ANSWERS-Placing mirror on...

Which of the following telephone techniques will help create a positive image for the practice? CORRECT ANSWER - Implement a two-ring rule. Always make sure the phone is answered before third-ring. - Acknowledge the caller by name -Minimize customer hold time and frequently return to reassure the caller they have not been forgotten Which of the following actions will help you portray a positive image on the telephone? CORRECT ANSWER -Placing mirror on desk -Use positive language -Replac...

CPSS Optho Exam questions with verified answers

Which of the following telephone techniques will help create a positive image for the practice? correct answers- Implement a two-ring rule. Always make sure the phone is answered before third-ring. - Acknowledge the caller by name -Minimize customer hold time and frequently return to reassure the caller they have not been forgotten Which of the following actions will help you portray a positive image on the telephone? correct answers-Placing mirror on desk -Use positive language -Replac...

CPSS OPTHO EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS

HIPPA Privacy Standards must be applied when determining the information that can be shared in a phone call with the realtive of a patient - TRUE An ambulatory surgery center is an outpatient facility that provides the ability to perform all types of eye center surgery, regardless of the nature of the procedure. - False A lensometer is used to: - Measure the patient's current spectacle prescription A neutral tone of voice may be perceived to indicate the person is bored, tired, indifferent...

CPSS Optho Exam Questions with 100% Correct Answers A lensometer is used to: - Measure the patient's current spectacle prescription A neutral tone of voice may be perceived to indicate the person is bored, tired, indifferent or unenthusiastic - True A numerical value associated with the smallest objects a patient can see on a specific chart at a specific distance is called: - Visual Acuity A patient calling to schedule an appointment with sypmtooms of sudden vision loss can be s...

CPSS Optho Exam 89 Questions with Verified Answers Which of the following telephone techniques will help create a positive image for the practice? - CORRECT ANSWER - Implement a two-ring rule. Always make sure the phone is answered before third-ring. - Acknowledge the caller by name -Minimize customer hold time and frequently return to reassure the caller they have not been forgotten Which of the following actions will help you portray a positive image on the telephone? - CORRECT ANSWER...

Which of the following telephone techniques will help create a positive image for the practice? - Implement a two-ring rule. Always make sure the phone is answered before third-ring. - Acknowledge the caller by name -Minimize customer hold time and frequently return to reassure the caller they have not been forgotten Which of the following actions will help you portray a positive image on the telephone? -Placing mirror on desk -Use positive language -Replace negative thoughts with positive ones...

CPSS Optho Exam With 100% Correct Answers 2023